Front-line managers and supervisors today face unique and complex challenges when working with others and serving their communities. This new programme provides new, aspiring and veteran front-line managers and supervisors – plus those without any formal management training – with the opportunity to better understand and consistently practice operational management skills.

The programme is structured into 3 core knowledge, skills and behaviours recommended for operational managers plus optional modules for you to pick from.

With 23 hours of core learning hours plus the additional optional modules hours it is expected you will complete the programme within 1 year.


  • Interpersonal excellence
  • Organisational performance
  • Personal effectiveness