The learning here should be completed every year and within 12 months of previous completion.

This is a mandatory learning module for 2022 and will take about 20 minutes to complete.  

It will help you to protect yourself from online fraud and gives advice on what to do if you think you have been targeted. 

This is part of the suite of mandatory learning for 2022 and will take around 15 minutes to complete.

It focuses on the importance of delivering best-in-class customer service to our customers and citizens, the BCC Customer Charter and the eLearning module looks at the skills required to communicate with customers effectively either virtually, face to face, in writing or on the telephone.


This is a mandatory learning module for 2022 and will take around 30 minutes to complete. 

We should all have respect for the people we work with and developing a culture of respect at work is essential. This modules takes an honest look at issues relating to Equality, Diversity, Inclusion and Belonging so whatever your level of knowledge you will find some useful, practical advice to help you.