Instructor Led Learning

This is where you can see all of our Instructor Led courses.  These are workshop sessions where you can come and learn in a classroom environment with a knowledgeable and experienced trainer to guide you through the course.

Please scroll through the list of Instructor led sessions we have on offer.  The courses are split between ‘Core’ and ‘Transitional’.  The Core sessions are essential skills employees should know/have and Transitional sessions are additional skills that employees may benefit from personally and professionally.

Once you find a session you would like to attend, please click on the title of that session and enroll yourself onto the course.  It will then take you through to the course details.  It will also show all the upcoming workshop sessions that we have available for you to book onto.  You will be able to sign up to that even by clicking the 'sign-up' button.  If there are no available upcoming dates, there is a ‘declare interest’ button for you to show interest in the course.

Once you have booked onto the course, you should receive an email (usually in your junk) to confirm your place on the course, or this will also show in your ‘My Bookings’ under ‘My Learning’ on the links at the top of the page.  If you do not receive either of these please get in contact with the Workforce Development Team where we can assist you.

If you need to return to the course at any time or would like to review what you have completed, please click on ‘My Learning’ then ‘Record of Learning’ at the top of the page.  This will show you all courses you are enrolled on and completed courses with completion dates for your information.

If you have any questions or need any assistance with booking onto the courses.  Please email the Workforce Development team at

The implementation of change is a daunting process for any organisation, even if the change is anticipated. Likewise, change enforcement does not always run smoothly, and the impact is not always as positive as intended. Consequently, competent managers are needed to govern the application of changes within organisations, thus they need to be skilful, perceptive, and must possess exceptional people skills.

A loan shark is someone who lends money, they rarely give any paperwork and if

repayments are missed they often use violence and intimidation to get their money back.

Faced with this problem would you or your staff know what to do? A national, dedicated

team is cracking down on loan sharks and we’d like to tell you more.

The free training will give you more in-depth information about the project background,

key things to look out for as a frontline worker, the relevance of loan sharks for your

organisation and a better understanding of information and intelligence. We will also show

you the impact that loan sharks have on victims and communities which will be your client

group. Loan sharks also impact upon crime and disorder.

This training will benefit staff who have an involvement with households' finances to

raise awareness of how the symptoms of financial distress may present themselves

and give an overview of key resources available to your client group. This training is

aimed at  Advice, arrears collection teams, customer service staff,

social workers, community safety staff,  and anyone who is involved in providing a

front facing service with customers.

Following on from the success of the first Allyship workshop held on Monday 2nd November 2020, we will be holding a repeat of this workshop for all those who were not able to attend and for those who would like to find out more about becoming an Ally.

This is a workshop for those who want to understanding more about some of the challenges that our Black African and Caribbean colleagues face on a day to day basis. Our aim is to educate, share experiences and provide you with tools and techniques to challenge unacceptable behaviour.