Search Courses: 229 records shown
Course NameSort by Course Name Ascending Ascending | Course SummarySort by Course Summary Ascending | CategorySort by Category Ascending |
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"Hot Topic" Modern Slavery & Human Trafficking | This eLearning module aims to raise your awareness of modern slavery and human trafficking and to help you recognise your role in identifying and reporting concerns. | Mandatory Training |
'It's Just Banter' Respect and Inclusion | To equip staff with the abilities to recognise
their own behaviours and that of their colleagues. To explore the use of
'banter' language, ensuring that all staff are beacons of pro-social behaviour.
| Core Skills |
20% Off The Job Training Guides | Find off-the-job training supporting documents. | Apprenticeships |
Absence Management | This workshop will help you
understand Birmingham City Council’s Managing Attendance Policy and Procedure
and how to successfully implement it and to effectively and fairly manage
sickness absence. You will learn more about how to promote good absence management
to reduce sickness absence levels and to accurately record sickness absence
data in line with the managing attendance triggers. | Instructor Led Sessions (Workshops) |
ACAS - Employment Law Update | The legal landscape and how it affects your business, or workplace, is constantly evolving. This event will bring you up to date on recent changes in legislation and highlight what’s planned for the future; a key consideration for business planning. Our experienced trainers will explain
the changes in a practical and straightforward way which will help you
understand the legal changes and, importantly, the impact for your
organisation. | Instructor Led Sessions (Workshops) |
ACAS - Handling Difficult Conversations | One of the most challenging parts of managing performance is initiating conversations around sensitive topics.
This full day event will give you
practical and effective techniques to confidently conduct and manage difficult
conversations with staff. | Instructor Led Sessions (Workshops) |
ACAS - Managing a Multigenerational Workforce |
This full day event will focus on the
benefits and challenges of managing a multi-generational workforce. It will
provide you with practical guidance on recruiting and retaining older workers,
achieving a healthy work-life balance for employees, performance
management, retirement and recognising the most common health
concerns that can affect older workers. | Instructor Led Sessions (Workshops) |
ACAS - Managing the Unmanageable | In the workplace, wherever there are people there can be challenging behaviours. Some are so extreme that hoping they would just change is not an effective strategy.
This course will
give you the skills and confidence to manage these effectively. | Instructor Led Sessions (Workshops) |
ACAS - Mediation Skills for Managers | Managers can spend much of their valuable time, getting drawn into relationship difficulties and conflict situations between staff. Handled well, things improve, handled badly and the situation gets worse, possibly putting you off tackling similar issues again in future. The mediation approach is about working with those in conflict to help them find and agree their own solutions. This training course will give delegates the skill and understanding to manage conflict better and find lasting solutions. By giving delegates an understanding of the mediation process and the opportunity to practise, they will leave this course feeling much more confident and better equipped to confront difficult situations and achieve a better outcome for all concerned. | Instructor Led Sessions (Workshops) |
ACAS - Working Effectively with Trade Unions |
This full day event will provide
delegates with an in-depth look at the often complex legislation surrounding
working with trade unions and the implications for employers, as well provide
best practice guidance on building and maintaining working relationships. | Instructor Led Sessions (Workshops) |
ACAS I'm an employer...get me out of here - Mock Employment Tribunal | This event promises to be an informative, enjoyable, myth-busting and interactive morning for all delegates. It will give you the opportunity in a safe environment to see how a Tribunal works to watch a mock tribunal take place and to see how decisions are made.
| Instructor Led Sessions (Workshops) |
ACAS: Managing Remote Workers |
This 2-hour digital event will give an essential overview of the law and good practice, providing you with the skills and knowledge needed to confidently manage employees working from home. Homeworking provides many benefits for both employees and employers, however, there are often associated challenges. This event will help you understand the relevant law and provide you with good practice guidance on managing employees remotely. We will also consider the impact on your employee’s mental health and wellbeing.
| Core Skills |
Agile Working | This module will introduce you to agile working and the benefits that it can bring. Regardless of your role, you are advised to work through all of the sections in turn, to get a good overall understanding of agile working and to identify your specific responsibilities. Due to the coronavirus pandemic, some additional resources have been added to the course page of this module to support all employees working remotely. | Core Skills |
Agile Working for Managers | This module has been designed to help you manage a team during the introduction of agile working. There are a number of scenarios to help bring the learning to life, as well as to help you put agile working into action. Due to the coronavirus pandemic, some additional resources have been added to the course page of this module to support managers and employees working remotely. | Self-Paced Learning (E-Learning) |
Allyship - workshop one |
Following on from the success of the first Allyship workshop held on Monday 2nd November 2020, we will be holding a repeat of this workshop for all those who were not able to attend and for those who would like to find out more about becoming an Ally. This is a workshop for those who want to understanding more about some of the challenges that our Black African and Caribbean colleagues face on a day to day basis. Our aim is to educate, share experiences and provide you with tools and techniques to challenge unacceptable behaviour.
| Instructor Led Learning (Workshop) |
Apprenticeship Information Page | Here you can find out everything you need to know about joining our apprenticeship offer here at Birmingham city council. You can see why you should do an apprenticeship the 20% off the job explained find resources about the courses on offer etc | Apprenticeships |
Autism Awareness | This module will provide you with the facts about autism, including the impact that it can have on individuals. We'll look at the key characteristics of the condition and how you can interact with people with autism. | Core Skills |
Barriers to Communication | Here, we take a look at different communication barriers and how to overcome them. | Core Skills |
BBC Bitesize Resource - English | Tips and tricks for reading, writing, speaking and listening. English learning resources for students of Functional Skills in England. | Functional Skills |
BBC Bitesize Resource - Maths | Using numbers, carrying out calculations and interpreting results. Learning resources for students of Functional Skills in England. | Functional Skills |
BCC Recruitment & Selection Modules | These modules are for managers and explain the recruitment and selection processes at BCC. There are two modules available. The first will explore the pre-recruitment and shortlisting stages and the second will explore the Interview stage. Any employee required to be a member of an interview panel must have completed both of the BCC Recruitment & Selection eLearning modules as well as the Unconscious Bias, The Equality Act 2010 and Equality in the Workplace modules. | Self-Paced Learning (E-Learning) |
Being Kind |
An act of kindness doesn't have to be a big, expensive gesture. Even the smallest acts can have a great impact. What will you do to remember kindness today?
| Core Skills |
Better Browsing | Know your favourites from your history? Clear on what cookies are and what they're for? Never fear, Bully's here to help you get the most out of your browser. | Core Skills |
Birmingham Adult Education Service | The Birmingham Adult Education service offer free; Maths, English and Digital skills sessions from Entry Level to Level 2. Please click for more information. | Functional Skills |
Birmingham City Council Website | About Us ... | |
Bribery | Bribes aren't common in the UK, but they are dangerous and they could come from anywhere. In this module we'll learn how to spot bribery and what to do if you find it. | Core Skills |
Building Confidence |
A practical half day workshop aimed at developing a
more confident you! Anyone can become more confident, they just need to believe
that they can. | Core Skills |
Building Trust |
This is core bundle 2 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.
| Core |
Bullying and Harassment in the Workplace | In this module you will learn about the causes and costs of bullying, harassment and victimisation in the workplace. This module will show you how to identify bullying behaviour and the steps you can take to put a stop to it. | Module Development, Testing and Review |
Business Ethics | How do we make sure that organisations behave ethically? It's a big question, but we'll break it down in this module and work out your role when it comes to business ethics. | Core Skills |
Business Intelligence Reporting | The Business Intelligence (BI) reporting eLearning course goes through the basic and intermediate features of displaying and formatting any BI report. | Transitional Skills |
Carbon and the Climate | The environment's in a scary place right now, so what can you and your organisation do to help? Find out here. | Core Skills |
Carer Aware |
Help ensure carers get the recognition and support they deserve with this eLearning module. Unpaid/family Carers fulfil a vitally important role in society. But all too often in the past, the work that they do hasn't been recognised or valued as it should be. Our Carer Aware online training course has been designed to help change that: it provides the knowledge and understanding that is needed to identify and meet the needs of carers.
| Core Skills |
Child Sexual Exploitation | Child Sexual Exploitation (CSE) is a form of child sexual abuse. This eLearning module aims to explain what is meant by Child Sexual Exploitation (CSE); show you how to spot the signs that CSE may be taking place; enable you to recognise when a young person is being groomed; explain how the risk of CSE is assessed; inform you of what agencies and practitioners do if a child is the victim of CSE; guide you through the support practitioners will offer to victims of CSE. | Core Skills |
Climate Change | This modules examines key terminology around the subject of climate change, explores the cost and impact of its effects and develops an understanding of the organisations involved in tackling the issue. We'll also identify the obligations of public bodies and learn how we can benefit from saving and generating our own electricity at home. | Module Development, Testing and Review |
Coercive Control | Welcome to this eLearning module on coercive control. Coercive control is when a partner or family member continually behaves in a way which makes a person feel controlled, threatened, isolated or scared. People who are victims of, or are at risk of, domestic abuse are most likely to be at risk of coercive and controlling behaviour. | Core Skills |
Collaborative Working | This is core bundle 12 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including a workshop that you need to book onto.
| Core |
Commercial Awareness |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Put the Customer at the Centre of our Work’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. | Put the customer at the centre of our work |
Communication that Works |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Treat People Equally and Respect Differences’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. Some bundles also include a workshop that, if you choose to attend, you will need to book onto. Please note, there may be a requirement to complete certain other resources within the bundle prior to attending the workshop.
| Treat people equally and respect differences |
Conflict Resolution | This module looks at the causes and types of conflict that can arise in the workplace. It demonstrates best practice approaches to resolving conflicts, and shows everyday measures that can help to prevent future disharmony. | Self-Paced Learning (E-Learning) |
Continuing Professional Development |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway.
| Trust and empower members and staff |
Copyright | We use other people's material all the time, but are we giving credit where credit's due? Find out the dos and don'ts of copyright here. | Transitional Skills |
Creating a Coaching Culture | Think you’ve got what it takes to be a coach? Well, we agree. In business, creating a coaching culture can a huge boost to your workforce. Think about it; if you instil the desire to coach others into your employees, what happens? Well, they’ll all want to help | Core Skills |
Creating a Digital Culture |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Think Ahead’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. Some bundles also include a workshop that, if you choose to attend, you will need to book onto. Please note, there may be a requirement to complete certain other resources within the bundle prior to attending the workshop.
| Think Ahead |
Customer Service Suite: Part 1 – Introduction | This mandatory module will explore who our customers are; good customer service; why customer service is important to the council; the benefits to you, customers and the council of providing good customer service; how customers access council services; why customer service is integral to the way we communicate. A further two modules on Customer Service which are not mandatory are also available for you to access:
| Mandatory Training |
Customer Service Suite: Part 2 - Standards | This is module two out of a suite of three modules on delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service. In this module you will further explore the benefits of customer service standards for you, the organisation and the customers. | Core Skills |
Customer Service Suite: Part 3 - Communication | This is module three out of a suite of three modules on delivering excellent customer service. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations. | Core Skills |
Cyber Crime | There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. This is the Cyber Crime module and will explain what cyber crime is and how it occurs. | Core Skills |
Cyber Security | There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. This Cyber Security module will help you protect yourself from online fraud and gives advice on what to do if you think you have been targeted. | Core Skills |
Data Protection, GDPR and Information Security (Level 2) | This module is for those employees who need a greater level of understanding of Data Protection, GDPR and Information Security than is provided in the mandatory Level 1 'Protecting Information: Data Protection' eLearning module. Completing this Level 2 module is a key step in ensuring that Birmingham City Council stays compliant with the Data Protection Act 2018 and GDPR. It is important that all employees focus on how we use and protect data within Birmingham City Council and that we keep the data of our service users secure. | Core Skills |
Data Quality | The aim of this eLearning module is to highlight the difference between good and poor data and to look at different roles and responsibilities regarding data quality and procedures. | Core Skills |
Data Security | Module Development, Testing and Review | |
DBS ID Checker | This course is for DBS ID Checkers whose role is to use E-bulk to validate online application forms for candidates/employees. DBS certificates help the Council to recruit safely.
| Core Skills |
Dealing with Aggression |
Steven Talbot (Steven Talbot Consultancy) a new dynamic, charismatic and inspirational name to the organisation’s workplace development offer with an entertaining but pivotal 90 minutes to introduce delegates to some of the techniques that can stop issues from escalating and allow them to respond and react in an assertive manner – this is not your normal ‘run-of-the-mill’ aggression workshop!.
| Instructor Led Learning (Workshop) |
Dealing With Complaints | Complaints
handling is often top of the agenda when it comes to customer service training.
In this module, we'll equip you with the understanding and skills to deal with
complaints effectively | Core Skills |
Dealing With Emotions | Intelligence isn't just about IQ. Take this module to learn more about emotional intelligence and how it can help you deal with customers. | Core Skills |
Developing your Personal Brand & Building Relationships | Course Summary: This
workshop will help you wrap your head around the concept of thinking of yourself
as a brand. Everything in this workbook is broken down into clear steps for
building your brand and is full of plenty of resources that will help you
continue to educate yourself. | Transitional Skills |
Digital Research | Struggling to find what you're looking for when you're researching online? Are your searches bringing back millions of results? Well, this is the module for you! | Core Skills |
Digital Skills | We all need to keep our digital skills up to date, for our own personal use, to operate more effectively in our jobs and to help improve the digital skills of our learners. We are stronger in the areas that we practise our digital skills regularly and not so confident with digital skills that we use less often. This digital skills instructor lead workshop session will work on some of the basic digital skills you might need for your role and it will go into some level 1 details of using Outlook and Excel to support you to become more effective and efficient in the applications you are using. | Transitional Skills |
Disconnected - working with alcohol and drug misuse |
Disconnected - working with alcohol and drug misuse sets out a successful approach to working with customers who misuse alcohol or use drugs (be them legal, illegal or otherwise), ensuring that customers are supported and challenged appropriately to make positive life choices.
| Core Skills |
Display Screen Equipment | Welcome to the Display Screen Elearning training for employees. The course is designed to make you aware of Display Screen Equipment issues in the workplace and the things you can do to ensure you are adopting best practice when using Display Screen Equipment. | Core Skills |
DM360: An Introduction | This is the first lesson of the DM360 training. It is aimed at all DM360 users. | Transitional Skills |
DM360: Benefits Processing | This module is for benefits staff that use DM360. This module covers processing documents, pending process and memo's- authorisation. You must complete the module DM360: An Introduction before starting this course. | Transitional Skills |
DM360: Revenues Processing | This module is for Revenues staff that use DM360. This module covers processing documents, pending process – for inspectors only, and tasks outside a process map. You must complete the module DM360: An Introduction before starting this course. | Transitional Skills |
Domestic Abuse Awareness | This eLearning module will help you to recognise domestic abuse and help you to understand your responsibilities in safeguarding people. | Core Skills |
Effective Communication Skills |
This workshop focuses on how to
make our communications as effective as they can be and looks at the
communication process; verbal communication skills including speaking,
listening and questioning techniques; non-verbal communication and telephone
etiquette. | Core Skills |
Effective Communication Skills for Managers | This module focuses on how to make our communications as effective as they can be. | Self-Paced Learning (E-Learning) |
Effective Minute Writing | This e-learning module is a practical guide that looks at the value of recording minutes - whether the meeting is planned, with an agenda and a chairperson, or is unplanned and less structured. | Core Skills |
Effective Writing | To assist with written communication | Core Skills |
Email Security | Hackers and Cybercriminals are always trying to find a way into your systems for their own personal gain. An obvious way in for them is through the front door: your emails. Malware sent as links or attachments could wreak havoc, as could phishing attacks that try to con you out of your hard-earned cash. You need to be savvy when it comes to protecting your emails. A securely set up email system is your shield from these bad guys. Using passwords, encryption and common sense, you put a metaphorical bouncer on the door and beef them up to repel attackers. | Core Skills |
Emotional Abuse | This module will help you to identify how emotional abuse affects children, the specific circumstances that put children at risk, and how emotional abuse impacts on all other types of abuse. | Core Skills |
Emotional Intelligence | This module should help you understand how EI can increase your self-awareness, help you work with others and improve professional performance. | Core Skills |
Employee Health & Wellbeing Advice | Birmingham City Council is offering advice on health and wellbeing to employees during the outbreak of COVID-19 (coronavirus), especially around mental and psychological wellbeing, social wellbeing, and physical wellbeing. You may find that some or all this advice may be relevant to you, so please take onboard this information to protect your health, safety and wellbeing.
We
understand that the fear of infection and feeling isolated, along with concerns
about financial security and the health and wellbeing of loved ones, are just
some of the knock-on effects from the pandemic are likely to increase employees
the pressure and stress employees are under before, during and after any
pandemic.
It is
important for all employees to support each other and to do the best for our
citizens to enable the Council to continue to deliver as many of the key
services as possible. The ongoing commitment and support of fit and well
employees to maintain these services during this time is essential. | 'How to' Guides & Resources |
Employee Health and Safety Awareness | This mandatory module must be completed by all employees (including Managers). The module is designed to ensure that health and safety is managed within the workplace and that staff are trained and understand their health and safety responsibilities. Once complete you should have an understanding of:
| Mandatory Training |
Employees Guide to Reporting Accidents, Incidents and Near Misses | Welcome to the Employees Guide to reporting Accidents,Incidents and Near Misses. This will support the employee in fulfilling the requirement to report Accident,Incidents and Near Misses that occur while at work. | Core Skills |
Equality Act 2010 | This module provides an overview of the Equality Act 2010 and the public sector equality duty. | Core Skills |
Equality in the Workplace | This mandatory eLearning module will provide you with an overview of why equality in the workplace is important. It increases awareness of equality in the workplace, outlines behavioural expectations, and offers practical help in challenging unlawful or inappropriate behaviour at work. | Mandatory Training |
Equality, Diversity and Inclusivity |
This is core bundle 6 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.
| Core |
Evidence Based Decision Making |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Value Our Information’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway.
| Value our information |
Female Genital Mutilation | This module looks at a particular type of abuse which happens to girls and sometimes women that is collectively known as Female Genital Mutilation (FGM). Disclaimer: Please be aware that some of the content may be upsetting. Keep in mind that however distressing we may find this subject matter, it is our role to raise awareness and do everything we can to prevent children from being subjected to this type of abuse. | Core Skills |
Financial Considerations due to Redundancy | Summary: To give individuals greater confidence in addressing financial issues when faced with redundancy or leaving service early. Suitability: For those who are leaving on redundancy terms and wish to seek further employment. | Transitional Skills |
Fire Safety Awareness | This mandatory course is designed to give you an understanding of fire including its prevention (to stop it happening in the first instance) and the action to take in the event of the fire.
| Mandatory Training |
Freedom of Information | In this module, we will look at the Freedom of Information Act 2000 and the rights people have to access information held by public bodies. | Core Skills |
Future Leader Programme: BCC Recruitment and Selection | This is a ‘Mandatory' bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Put the Customer at the Centre of our Work’.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources.
| Mandatory |
Future Leader Programme: Health and Safety for Managers | This is a mandatory bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Value our Information'.
Here you will have access to a bundle of resources
that you should complete. | Mandatory |
Going Through Change | As change is part of our working life, this workshop explores reactions and resilience to it, and how to handle and learn from it. | Transitional Skills |
Health and Wellbeing - Email Stress | Email has changed the way that we do business, but lately we've been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email stress and offers practical advice to help you use email more effectively. | Core Skills |
Health and Wellbeing - Healthy Lifestyles | A healthy lifestyle can have many benefits in terms of your physical and mental wellbeing. In this module we will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight. | Core Skills |
Health and Wellbeing - Introduction to Meditation | This health and wellbeing course aims to introduce you to meditation and provide you with various techniques and skills to increase your experience when meditating. | Core Skills |
Health and Wellbeing - Life Transitions | Not everything in life is certain, and changes both big and small, are inevitable. A life transition is usually a life changing event that causes us to re-examine our present realities. This module aims to support your health and wellbeing and should help you cope with any life transitions that you or someone you know may be going through.
| Core Skills |
Health and Wellbeing - Nutrition Awareness | This health and wellbeing module will give you an introduction to nutrition. It will look at why we eat, the function of food, and explain the 'Eatwell plate' and its use. | Core Skills |
Health and Wellbeing - Personal Resilience | Personal resilience is an important quality for helping you to adapt and develop effective coping strategies to stressful working conditions and improve wellbeing. This module is designed to help you to think about and develop your own resilience. | Core Skills |
Health and Wellbeing: Stress Awareness | This mandatory module, just one module currently available in the Health and Wellbeing category, is designed to give you an overview of stress awareness at work. We'll explain why stress occurs and how it can manifest itself physically and psychologically, and offer practical hints and tips on how to cope with the ever-increasing demands of the modern workplace. | Mandatory Training |
Honour Based Violence and Forced Marriage | This module aims to raise awareness of honour based violence and in particular, forced marriage. | Core Skills |
How to Chair Hearings | This workshop designed and delivered by our
Employee Relations experts will provide each participant a understanding of the
basic legal framework surrounding fair dismissals and our own obligations at
Birmingham City Council taking on board the ACAS Code of Practice. It will also
give insights into the process for fair dismissals and equip participants with
the skills and knowledge in relation to conducting fair hearing and dismissals
with the City Council’s internal procedures. | Instructor Led Sessions (Workshops) |
Incident Controller Briefing | The course is a briefing for Incident Controllers. | Self-Paced Learning (E-Learning) |
Influencing, Assertiveness & Negotiation | This module aims to equip you with the skills and knowledge to prevail in business negotiation, by looking at some popular theories and models on the subject. | Self-Paced Learning (E-Learning) |
Instant Messaging | Think you know your way around the office group chat? This module will take you through the correct IM etiquette, how to improve virtual relationships, and where best to use emojis. | Core Skills |
Introducation to Lean | Increasing numbers of businesses are using Lean Thinking to provide a competitive advantage in todays increasingly fierce market. This course will provide thinkers and leaders with a solid introduction to what Lean is about and why it will benefit an organisation to embrace it. | Core Skills |
Introduction to Coaching Workshop |
This workshop will provide an introduction to coaching for anyone who is looking to develop a coaching approach. No prior knowledge of coaching is required. This workshop will develop your knowledge of coaching, equip you with the tools to have coaching conversations and adopt a coaching approach, allow you to practice coaching conversations in a safe environment, and enable you to give effective feedback.
| Transitional Skills |
Introduction to Local Government | Welcome to the Introduction to Local Government module. Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources. | Core Skills |
Introduction to Mentoring Workshop | This workshop will
provide an introduction to mentoring for anyone who is looking to become a
mentor. No prior knowledge of mentoring is required. This workshop will develop
your knowledge of mentoring and reciprocal mentoring, and how they differ from
coaching, equip you with the tools to become a great mentor, and help you to
register as a mentor and manage the mentoring relationship | Transitional Skills |
Investigation Skills | Our half-day course
designed and delivered by our Employee Relations experts will give participants
the opportunity to understand when an investigation is necessary and what the
key roles are, and the necessary principles to conducts investigations fairly
and effectively. By the end of the session, participants will be able to
prepare questions for investigation interviews, deal with unforeseen issues not
contained in HR policies, understand the need for good note taking and record
keeping, and be able to carry out actions post investigations. | Instructor Led Sessions (Workshops) |
Leading and Developing Performance | This is core bundle 8 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including 2 workshops that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshops until you have completed the pre-course resources. | Core |
Leading and Managing Change and Transition | This module explores many ideas about both personally
managing and leading organisational change. | Self-Paced Learning (E-Learning) |
Leading Innovation |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Think Ahead’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway.
| Think Ahead |
Leading through Change | This is core bundle 4 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including 2 workshops that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshops until you have completed the pre-course resources.
| Core |
Learning to Learn | The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for writing assignments, making notes, referencing, researching and other study skills. | Transitional Skills |
LGBT+ Awareness | This short eLearning module will increase your understanding of the issues and challenges affecting lesbian, gay, bisexual and transsexual people in the workplace and society in general. | Transitional Skills |
Loans Sharks Don't Knock |
A loan shark is someone who lends money, they rarely give any paperwork and if
repayments are missed they often use violence and intimidation to get their money back.
Faced with this problem would you or your staff know what to do? A national, dedicated
team is cracking down on loan sharks and we’d like to tell you more.
The free training will give you more in-depth information about the project background,
key things to look out for as a frontline worker, the relevance of loan sharks for your
organisation and a better understanding of information and intelligence. We will also show
you the impact that loan sharks have on victims and communities which will be your client
group. Loan sharks also impact upon crime and disorder.
This training will benefit staff who have an involvement with households' finances to
raise awareness of how the symptoms of financial distress may present themselves
and give an overview of key resources available to your client group. This training is
aimed at Advice, arrears collection teams, customer service staff,
social workers, community safety staff, and anyone who is involved in providing a
front facing service with customers.
| Instructor Led Learning (Workshop) |
Lone Working | This module will define the concept of lone working and explore some of the legislation around the topic. We'll then look at some common risks and demonstrate how these can be avoided or mitigated. | Core Skills |
Manager Health and Safety Awareness | This eLearning module must be completed by all Managers. The requirement to complete this module is in addition to the requirement for Managers to complete the mandatory 'Employee Health and Safety Awareness' module every 3 years. If you haven't completed the Employee module in the last 3 years, you should complete it prior to completing this module. This module is intended to give you an understanding of the role you play in managing health and safety including assessing and controlling risk, reporting and investigating accidents and the common hazards found in the workplace and how to control them. | Self-Paced Learning (E-Learning) |
Managers Guide to Reporting Accidents, Incidents and Near Misses | Welcome to the managers guide to reporting Accidents/Incidents/Near Miss. This will support managers in fulfilling the requirment to report Accident/Incidents that occur within the workplace. | Self-Paced Learning (E-Learning) |
Managing Capabilty | This is an
informative workshop to support managers to practically apply the procedure
consistently and assist managers in identifying poor performance. We explore
the skills the skills a manager will need to deal with capability issues
informally and look at the relevant stages of the Capability procedure. The
workshop also supports managers to effectively maintain records of poor
performance and signpost to additional support / resources. | Instructor Led Sessions (Workshops) |
Managing Change Effectively | As change is part of our working life, this workshop explores how change works and the impact of change on teams. It will equip you with some tools and techniques to deal with change. | Instructor Led Sessions (Workshops) |
Managing Difficult Conversations in Performance Management | This module will explore the basics of performance management, including the key components of the performance management cycle. In particular, we will demonstrate how to tackle poor performance and handle difficult conversations. | Self-Paced Learning (E-Learning) |
Managing Discipline | The aim of this module is to help managers to practically apply the BCC Disciplinary policy. To do this, a manager will need to be able to identify employee misconduct and recognise the part that they will play when following the different stages of the policy so that issues are addressed and dealt with consistently and fairly. | Self-Paced Learning (E-Learning) |
Managing for Efficiency and Effectiveness | This is core bundle 10 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.
| Core |
Managing in a Political Environment | An understanding of policy and politics is an increasingly important skill for managers, whether located in the private, public or voluntary sectors. | Self-Paced Learning (E-Learning) |
Managing Organisational Change Effectively | The implementation of change is a daunting process for any organisation, even if the change is anticipated. Likewise, change enforcement does not always run smoothly, and the impact is not always as positive as intended. Consequently, competent managers are needed to govern the application of changes within organisations, thus they need to be skilful, perceptive, and must possess exceptional people skills. | Instructor Led Learning (Workshop) |
Managing Remote Workers |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. This bundle also includes a workshop that, if you choose to attend, you will need to book onto.
| Trust and empower members and staff |
Managing Sickness Absence | The aim of this module is to help you manage sickness absence consistently and fairly. It covers what to do when an employee is unable to attend work, the different stages of the Sickness Absence policy and procedure, Occupational Health referrals and what to do when an employee returns to work. | Self-Paced Learning (E-Learning) |
Managing your Team | Everyone in your team is different, but you succeed and fail together. In this module, we'll learn how to manage your team members so they can flourish both together and as individuals. | Self-Paced Learning (E-Learning) |
Managing Yourself And Your Time | Managing time is so important to us as individuals and as an organisation. By working through this course you will be able to:
This course should take approx 30 minutes to complete. | Core Skills |
Mandatory 2021 | Mandatory suite of learning for 2021 | Module Development, Testing and Review |
Mandatory Training - click for more info | In December 2019, the council’s senior leadership team agreed a set of mandatory elearning modules that all employees must complete. The aim of the mandatory modules is to help you understand and support the council’s culture and priorities. Managers are expected to set an example, and fully support their employees to complete all mandatory modules by the deadline of end of March 2020. The modules are short, and will take a maximum of 30 to 40 minutes each to complete. Once you have completed the modules, you will not have to repeat most of them for a further two years. | Instructor Led Sessions (Workshops) |
Manual Handling | Welcome to the Health and Safety Awareness Elearning training for employees. The course is designed to ensure that health and safety is managed withn the workplace and that staff are trained and understand their health and safety responsibilities. | Core Skills |
Maths, English and Digital Skills Accredited Learning | You can now complete classroom training delivered by Learning Curve to gain a nationally recognised qualification in; Maths, English OR Digital Skills. Click to find out more. | Functional Skills |
Meeting Skills | This course aims to refresh your chairing skills and ensure your meetings are well structured and productive. Meetings serve valuable functions, from resolving issues to motivating employees, so it is important to know when to hold them and how to structure them. | Core Skills |
Mental Health & Wellbeing for Managers |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Treat People Equally and Respect Differences’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. Some bundles also include a workshop that, if you choose to attend, you will need to book onto. Please note, there may be a requirement to complete certain other resources within the bundle prior to attending the workshop.
| Treat people equally and respect differences |
Mental Health Awareness for Managers | As many as 25% of working days are lost through the mental ill-health of the workforce. Research informs us that managers do not always intervene or approach individuals who may have mental health difficulties which can lead to the potential of longer term concern for the individual and the service. The sessions are open to managers and aim to introduce some skills that will increase sensitivities, current knowledge and approaches in situations where mental distress may be apparent. | Instructor Led Sessions (Workshops) |
Mentoring for Mentors | In this module you will learn what mentoring is and the benefits it can bring. You will also learn how to get the best out of a mentoring relationship including how to start and structure it and how to bring it to a close when the time comes. | Core Skills |
Microsoft Office Help & Training | Microsoft Support offer a wide range of videos and reading material on all of your Office Apps. Click into this course to see more about how Microsoft can support you.
| Functional Skills |
Money Laundering | Money laundering helps criminals get away with their crimes, so it needs to be stopped. In this module, we'll learn how to spot money laundering, and how to respond if you come across it. | Core Skills |
Motivating your Team | This is core bundle 3 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.
| Core |
National Careers Service | The Skills Health Check is a set of quizzes and activities designed to help you explore your skills, interests and motivations. By working through the Skills Health Check can help you decide what kind of jobs might be right for you and outline what skills you may wish to develop. You'll be able to download your report once you've completed at least one assessment. The Skills Health Check will take approximately 3 hours to fully complete, each section should take about 10-15 mins to do. However, you can create an account and go back to it over as many days as you like and take as long as you like to complete all activities and quizzes. | 'How to' Guides & Resources |
Neglect | This module will help you to recognise the signs and risk factors associated with cases of neglect. It will help you understand how to identify protective factors and examine the challenges of balancing risk. | Core Skills |
Negotiation and Influencing |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Work as Partners’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway.
| Work as partners |
No Cost Qualifications | Birmingham City Council are working in partnership with Learning Curve Group to offer a range of qualifications to our staff at no-cost. The courses are available online or paper-based, with full support from a tutor. There are a range of sector-based qualifications available. Click to find out more. | Transitional Skills |
Northgate Housing Rent Debt Variable Warning | This course is for users of the Northgate Housing System. | Transitional Skills |
Northgate Housing UC Flag | This course is for users of the Northgate Housing system. | Transitional Skills |
Objective Setting | This module is useful for managers who need to set objectives. It will explore the importance of setting objectives, how to set objectives, what a good objective looks like, how to write a SMART objective and the importance of reviewing and adjusting objectives throughout the year. | Self-Paced Learning (E-Learning) |
Office 365 Help, Support and Training | The Modern Workplace Hub provides user guides and best practice guidelines to help you get the most from the Modern Workplace.
Here you will find a schedule of live, interactive webinar-style training events covering a range of Office 365 and other IT related topics, all designed to introduce you to new technologies and how they can support and enhance your work-life, particularly when working remotely.
You'll also find contact details for additional technical support.
| Functional Skills |
Old DBS ID Checker | This course is for DBS ID Checkers whose role it is to use E-bulk to validate online application forms for candidates/employees helping BCC to recruit safely. | Module Development, Testing and Review |
Owning and Driving Performance in Adult Social Care and Health | There are a number of key documents to support you if you have already started the journey. These can be used as reference tools or as downloadable documents to share with colleagues. | 'How to' Guides & Resources |
Performance Appraisal - A Guide for Employees | This Performance Appraisal eLearning module, is designed to guide you as an employee through the process. After completing the module, you'll be able to successfully prepare for your appraisal meeting and make a full contribution to proceedings.
| Core Skills |
Performance Appraisal - A Guide for Managers | This module is for those managers tasked with carrying out performance appraisals. After completing the module you will be able to plan, prepare and carry out a successful and effective appraisal meeting with your staff. | Self-Paced Learning (E-Learning) |
Performance Appraisal: The Interview | This module uses video clips of performance appraisal scenarios to illustrate the performance appraisal interview process - why it is done, how the interview should be conducted, and some of the common issues that can arise. | Self-Paced Learning (E-Learning) |
Personal Safety | After completing this eLearning module, you will be able to:
| Core Skills |
Personal Safety and Lone Working | Course Summary: This course is ideal for staff who need a basic understanding of personal safety at work and are likely to find themselves in conflict situations. Some of the topics we cover include:
| Core Skills |
Petty Cash and Imprest | All our supporting material for the Petty Cash & Imprest course can be found here. | Transitional Skills |
Phishing | Ever heard of Phishing? We’re not talking about an angler baiting their rod and casting to see what they can hook. Oh, hang on. We sort of are. Phishing is a type of cyber attack that criminals might use to get something from you. Personal information, money directly or something else entirely. They lure you in and hope you bite. Alright, it’s a lazy analogy, but it’s an appropriate one. Phishing techniques are becoming more sophisticated, and if you don’t know how to protect yourself, you too could become another victim of this fast-growing weapon in a cybercriminal’s armoury. | Core Skills |
Phone or Video Conference Call Etiquette | Attending a phone or video conference call is just like attending any other meeting, but there are additional challenges you may face as both an attendee or a facilitator. | Core Skills |
Physical Abuse | This eLearning module looks at physical abuse in children. It will explore the causes and types of physical abuse, how these relate to the children you work with, and the action you and other agencies need to take. | Core Skills |
Planning For Retirement | This course is run by either; Affinity Connect or Wolverhampton Council. Summary: To encourage a positive and realistic approach to a financially secure retirement and help delegates make informed Choices about their Retirement. Suitability: For everyone who is eligible to receive benefits from their occupational pension scheme, even if not intending to retire at that point, or if taking early or flexible retirement. | Transitional Skills |
Presentation Skills | Welcome to this two-part training on presentation skills. We recommend you complete both modules. | Core Skills |
Prevent | Prevent is the UK government strategy aimed at reducing or eliminating the risk of individuals becoming involved in terrorism. This Home Office produced mandatory module offers
an introduction to the Prevent duty and explains how it aims to safeguard
vulnerable people from being radicalised to supporting terrorism or becoming
terrorists themselves. It should take you approximately 30 minutes to complete. | Mandatory Training |
Process Incoming Payments LITE |
The Process Incoming Payments LITE eLearning course enables service/business areas to post their income onto the accounting ledger in real time.
| Transitional Skills |
Procure to Pay Approvals | All our supporting material for the Procure to Pay Approvals course can be found here. | Transitional Skills |
Procurement | All our supporting material for the Procurement course can be found here. | Transitional Skills |
Project Management Fundamentals | This is core bundle 9 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto.
| Core |
Project Management Office (PMO) Fundamentals Course | This 1-day Project Management Office Fundamentals course is designed to equip delegates with a working understanding of how PMOs function, their role within an organisation, and the potential benefits of implementing PMO and project management concepts outside the direct project environment. | Core Skills |
Protecting Information SIRO and IAO | This course will help you to find out more about the roles and responsibilities of the SIRO and IAOs within Birmingham City Council. You will learn about: | Information Management and Technology |
Protecting Information: Data Protection | The mandatory module is new for 2020 and introduces you to the key areas of data protection. | Mandatory Training |
Protection and Infection Control | We spend a huge portion of our life online. From work emails and online banking, to iCloud and social media. Smart technology has even managed to invade every corner of our home lives too. (Hi Alexa!) Pretty convenient. But as technology advances, so too do cybersecurity threats. But fear not, there are lots of practical steps you can apply to make sure you and your organisation are protected and well versed when it comes to infection control. | Core Skills |
Questioning Techniques | This module provides advice and practical examples of questioning techniques, which can be used for recruitment interviews as well as other situations. | Core Skills |
Radicalisation | This module aims to raise awareness about radicalisation. It looks at how radicalisation occurs and how it can be detected, prevented and responded to. | Core Skills |
Records Management | This module is designed to help you better understand the role records management has to play in your day to day work. It will look at what records management is, why records management is important and your role and responsibilities for managing records. | Core Skills |
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Resource Management |
This is core bundle 7 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.
| Core |
Responsible Person Course | As a Responsible Person you play a vital role in safeguarding employees and other visitors from potential sources of harm in the premises that you have responsibility for. Legally those responsibilities extend to ensuring that the premises is as safe as possible. These eLearning modules have been developed to explain what those responsibilities are and equip you to carry them out | Core Skills |
RIPA 2020 - The Regulation of Investigatory Powers Act 2000 | By the end of this module you will understand the requirements of the Regulation of Investigatory Powers Act 2000 and how it applies to your work.
| Core Skills |
Risk Management 2019 | This e-learning module will enable you to define risk as either a threat or an opportunity. We'll show you that everyone in an organisation is responsible for risk management (though roles and responsibilities may vary). | Self-Paced Learning (E-Learning) |
Safeguarding People | This is mandatory so every employee should complete either the level 1 module or the level 2 modules dependent on their job role. | Mandatory Training |
Sales Order Contracts | All our supporting material for the Sales Order Contracts course can be found here. | Transitional Skills |
Sales Order Processor | All our supporting material for the Sales Order Processor course can be found here. | Transitional Skills |
Self-Neglect | This module will introduce you to the subject of self-neglect and how to identify the signs that someone might be at risk. | Core Skills |
Setting Achievable Goals | Setting goals gives you direction, motivation and confidence. Take 2 minutes to learn all
about SMART goals and how to set yourself up for success. | Core Skills |
Sexual Abuse | This e-learning module looks at the signs and impacts of child sexual abuse. Understand the ways in which children can be sexually abused and what is involved when working with a sexual abuse case. | Core Skills |
Social Media and Safeguarding | This module will introduce you to the potential safeguarding issues that can occur on social media platforms. | Core Skills |
Social Media in the Workplace | A look at how social media can be used safely and appropriately in the workplace. | Core Skills |
Strategic Business Planning Within a Political Environment | This is core bundle 5 of the BCC Future Leader Programme.
This bundle is made up of 2 workshops, each of which you will need to book onto.
| Core |
Strategic Business Planning within a Political Environment | This half day workshop is aimed at Managers who are responsible for writing reports,
business plans and business cases. You will learn have to gather compelling evidence to
support the case/plan, and then structuring it in a way that is coherent and
gets across the intended message. | Core Skills |
Strategic Performance Management System | Transitional Skills | |
Supervising: Achieving Excellence | This module examines what it means to be a supervisor, and offers some fast-track methods for achieving excellence. After completing this module you will be able to involve your team right from the start, setting challenging goals, supporting and motivating them. We'll also demonstrate how to review the effectiveness of your team. | Self-Paced Learning (E-Learning) |
Supervision for Supervisors | This interactive foundation workshop has been specifically designed for people who have little or no experience of supervising or managing others. It will help you to understand what management is, and what it isn’t, how to transition into becoming a manager and how to overcome some of the hurdles that may present. You will explore what strengths you are already bringing to the role, and how to leverage these, as well as identifying areas to work on and the tools to help you do this. | Instructor Led Sessions (Workshops) |
Supporting Individuals: The Impact of Change for Employees | Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and how to cope with it. | Transitional Skills |
Supporting Individuals: The Impact of Change for Managers | Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare your team members for change and support them through the change process. | Self-Paced Learning (E-Learning) |
Taking Control of the Customer Conversation | This module will help you understand the importance of customer relations in the workplace and offer guidance on how to build and maintain positive customer relationships. | Core Skills |
Team Mandatory Module Completion |
In December 2019, the council’s senior leadership team agreed a set of mandatory elearning modules that all employees must complete.
The aim of the mandatory modules is to help you understand and support the council’s culture and priorities.
Managers are expected to set an example, and fully support their employees to complete all mandatory modules by the deadline of end of March 2020.
The modules are short, and will take a maximum of 30 to 40 minutes each to complete.
Once you have completed the modules, you will not
have to repeat most of them for a further two years. | 'How to' Guides & Resources |
Technology and Change: Foundation Skills | This eLearning module delves into some of the core issues and benefits surrounding technology and change. It covers how Information and Communication Technology (ICT) is impacting our communities, the workplace and us as individuals. | Core Skills |
TF-CAFM Web | Support to complete the Annual Return | Core Skills |
The Armed Forces Covenant | This eLearning module for frontline workers has been developed by Warwickshire County Council and Learning Pool with original content supplied by members of the Coventry, Solihull and Warwickshire Armed Forces Covenant Partnership. It explains the commitment of the Armed Forces Covenant and how it can be honoured and implemented in the Community. It will help you understand and apply the principles of the Covenant at a local level. It also provides sources of further information and support. | Core Skills |
The Leader as a Coach | This is core bundle 11 of the BCC Future Leader Programme.
Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.
| Core |
This is Birmingham | This mandatory eLearning module will introduce you to Birmingham and the City Council's Vision, Priorities, Values and Behaviours. It will also explain the big changes that are taking place to help us all move forward together. | Mandatory Training |
Training for Information Asset Owners | This training is aimed at Information Asset Owners and will provide them with the necessary guidance on fulfilling the role of Information Asset Owner (IAO). | Self-Paced Learning (E-Learning) |
Unconscious Bias | This 20-minute Core Skills module will help you get to grips with unconscious bias so that you can identify, acknowledge and challenge it in your workplace. | Core Skills |
Understanding Unconscious Bias in the Workplace for Managers/Supervisors |
Understand why and learn how unconscious bias can affect your decisions regarding recruitment, selection, leadership, motivation and more.
| Instructor Led Sessions (Workshops) |
UNISON - Assertiveness Workshop | Meaning
of assertiveness/passive, aggressive behaviour/ impact of behaviour/different
behavioural styles/developing assertive approaches/ confidence building/
personal development. | Core Skills |
UNISON - Challenging Workplace Bullying | What
is bullying/causes of bullying/effects of bullying/individual &
organisational consequences/law/policies/procedures/risk assessments/Management
standards (H&S Exec) /support. | Core Skills |
UNISON - Climate Emergency Workshop |
A workshop on climate
change/history/policy/law/Council position/International Position/Way Forward. | Transitional Skills |
UNISON - Creative Writing Workshop | A
workshop to look at creative writing during ‘Write a Novel Month’/ values of
creative writing for personal development/ team building exercises/free Quick
Read Book for participants/book clubs. | Transitional Skills |
UNISON - Dementia Workshop | Considers
what dementia is, the Social Model of Disability, support services,
preventative factors, current research/developments. | Transitional Skills |
UNISON - Equality & Diversity Workshop | Considers
prejudice & discrimination, Law & the Equalities Act, Conscious &
unconscious bias, valuing diversity. Ways forward. | Core Skills |
UNISON - Facing Change/Planning Retirement |
Considers at managing change &
life planning – Pensions/Continuing Personal Development/Education/wellbeing. | Transitional Skills |
UNISON - Get That Job | Planning,
Looking for Jobs/ CV writing /Covering letters/ Applying for jobs /application
forms/ preparing for interviews/interview techniques/ feedback/next steps. | Transitional Skills |
UNISON - Holocaust Memorial Event | Considers
All Holocausts & the consequences with poetry/song & a presentation
form a recent visit to Auschwitz. | Transitional Skills |
UNISON - International Disability Day Event | A
workshop on disability equality/law/policy/procedure/self organisation/social
model of disability/Equalities Act/Reasonable adjustments. Ways Forward. | Transitional Skills |
UNISON - International Human Rights Day Event |
An event to mark the 1948 declaration
of Human Rights/Poetry/Song/The Articles of the Declaration/Ways Forward. | Transitional Skills |
UNISON - Interview Skills | preparation
for interview/planning/practical examples/ practice/STAR method/key
questions/feedback/next steps. | Transitional Skills |
UNISON - Introduction to Social Media | A
workshop with Branch Communications Officer Nicola Moran/ an intro to social
media/safety on line/value and positive uses of social media. | Core Skills |
UNISON - Menopause Workshop | What
is the menopause/ menopause in the workplace/strategies/policies/procedures/law/support
groups/ ways forward. This is a women's’ course. | Core Skills |
UNISON - Mental Health Awareness | What
is Good Mental health/ mental Ill Health/ Links to stress/Risk
Assessments/Management Standards (H&S
Exec)/policy/law/procedure/support/historical perpective/ways forward. | Core Skills |
UNISON - National Poetry Day Workshop | A
creative writing event/bring a poem/write a poem/ team building
value/creativity & the individual & facilitation for service users. | Transitional Skills |
UNISON - Story Telling Workshop | A
workshop on creative writing for Nat. Story telling Week. Free Quick Read Book
for participants. Considers the value of storytelling in work & other
settings & as a team building skill. | Transitional Skills |
UNISON - Wellbeing & Tai Chi |
An afternoon of activity aimed at
personal stress management including wellbeing theory & strategies,
positive psychology, use of mandalas, mindfulness, meditation and Tai Chi. | Core Skills |
Using a Strong Password | If somebody has access to even a small amount of your data they can use this to guess passwords to more important websites, like bank accounts. So, whether you are a casual social media user or the owner of a successful website, equipping yourself with knowledge on strong passwords and their uses will allow you to prevent your information from being targeted. This course will teach you what to look out for and how to protect yourself. | Core Skills |
Using Email Effectively | Emails remain one of the most common forms of communication at work. In this module, we explain when to send an email, how to write the perfect message and how to make best use of your inbox. | Core Skills |
Viruses and Malware | "If bad guys take over your computer, you’re at risk of financial or personal loss. The overall consequences can be even worse, and simple steps can be taken to avoid them. Learning about viruses and malware is learning to know your enemy. It’s time to protect the tech." | Core Skills |
What is Corporate Governance? | Corporate governance: business jargon or crucial concept? In this module, we discuss why corporate governance is important to all of us, and how you can get involved too. | Core Skills |
What is Corporate Social Responsibility? | Corporate social responsibility is more than just token actions. It's a whole new way of thinking. This module explains what corporate social responsibility is and why it matters. | Core Skills |
What Makes a Great Leader? | This is core bundle 1 of the BCC Future Leader Programme. Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules. | Core |
What Makes a Great Team? |
This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’. Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. | Trust and empower members and staff |
Whistleblowing | Whistleblowing is serious business, so if it has to happen, it needs to be done properly. In this module, we'll learn why, when and how to blow the whistle. | Core Skills |
Working collaboratively online | Whether you're a team all in one office or spread across a number of different places, these tools and tricks can help you to work more productively as a team when using digital services. | Core Skills |
Worklists for Requisitioners | All our supporting material for the Worklists for Requisitioners course can be found here. | Transitional Skills |
Writing for Different Audiences | This module highlights the expectations of audiences with regard to the presentation, content and style of different types of documents. | Core Skills |
You, Your Resilience and Your Work | In an ever-changing workplace leaders, managers, teams and individuals
face new and ever increasingly difficult challenges. ‘Stress’, ‘pressure’,
’failure’ and ‘setbacks’ at work frequently have a significant impact on future
success and well-being. | Core Skills |
‘Trapped and Drowning in my Things’ – Compulsive Hoarding |
This course was codesigned and created with customers to give their view of compulsive hoarding and how they overcame their issues which led them to hoard.
| Core Skills |