Birmingham City Council is offering advice on health and wellbeing to employees during the outbreak of COVID-19 (coronavirus), especially around mental and psychological wellbeing, social wellbeing, and physical wellbeing. You may find that some or all this advice may be relevant to you, so please take onboard this information to protect your health, safety and wellbeing.

The Skills Health Check is a set of quizzes and activities designed to help you explore your skills, interests and motivations.  By working through the Skills Health Check can help you decide what kind of jobs might be right for you and outline what skills you may wish to develop.  You'll be able to download your report once you've completed at least one assessment.

The Skills Health Check will take approximately 3 hours to fully complete, each section should take about 10-15 mins to do.  However, you can create an account and go back to it over as many days as you like and take as long as you like to complete all activities and quizzes.

These eLearning modules are essential for managers to complete every 3 years and they explain the recruitment and selection processes at BCC.

There are two modules available. The first will explore the pre-recruitment and shortlisting stages and the second will explore the Interview stage.

Any employee required to be a member of an interview panel must have completed both of the BCC Recruitment & Selection eLearning modules as well as the Unconscious Bias, The Equality Act 2010 and Equality in the Workplace modules.

This eLearning module must be completed by all Managers every 3 years. 

The requirement to complete this module is in addition to the requirement for Managers to complete the 'Employee Health and Safety Awareness' module also every 3 years.

If you haven't completed the Employee module in the last 3 years, you should complete it prior to completing this module.

This module is intended to give you an understanding of the role you play in managing health and safety including assessing and controlling risk, reporting and investigating accidents and the common hazards found in the workplace and how to control them.

This is part of the suite of mandatory learning for 2022 and will take around 15 minutes to complete.

It focuses on the importance of delivering best-in-class customer service to our customers and citizens, the BCC Customer Charter and the eLearning module looks at the skills required to communicate with customers effectively either virtually, face to face, in writing or on the telephone.

This is a mandatory learning module for 2022 and will take about 20 minutes to complete.  

It will help you to protect yourself from online fraud and gives advice on what to do if you think you have been targeted. 

We are currently looking into a new module regarding equality, diversity, inclusion and belonging so please bear with us

This module is part of the suite of mandatory learning for all employees for 2022.

Completing this module will help you to understand stress. You’ll look at what stress is and how to recognise and manage it.

These modules are part of the suite of mandatory learning for all employees for 2022 and they should be completed every 2 years or within 24 months of previous completion.

Every BCC employee should complete either the level 1 module or the level 2 Safeguarding People modules dependent on their job role.

This is core bundle 9 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto.

This is core bundle 2 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

This is core bundle 12 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including a workshop that you need to book onto.

This is core bundle 6 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

This is core bundle 8 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including 2 workshops that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshops until you have completed the pre-course resources.

This is core bundle 4 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including 2 workshops that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshops until you have completed the pre-course resources.

This is core bundle 10 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

This is core bundle 3 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

This is core bundle 7 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

This is core bundle 5 of the BCC Future Leader Programme.

This bundle is made up of 2 workshops, each of which you will need to book onto.

This is core bundle 11 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

This is core bundle 1 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

Action Counters Terrorism (ACT) Awareness eLearning has been designed for all UK based companies and organisations. It provides nationally accredited, corporate Counter Terrorism guidance to help industry better understand and mitigate against current terrorist methodology.

This module will introduce you to agile working and the benefits that it can bring. 

Regardless of your role, you are advised to work through all of the sections in turn, to get a good overall understanding of agile working and to identify your specific responsibilities.

The BCC corporate induction is made up of 5 parts. This is Part 5, an eLearning module that all new employees should complete and which compliments the other 4 parts. 

This Assertive Communication module will help you examine issues around assertiveness, work in a more assertive way to get your point across and find compromises more easily.

This module will provide you with the facts about autism, including the impact that it can have on individuals. We'll look at the key characteristics of the condition and how you can interact with people with autism.

Here are some resources to help you to develop a more confident you! Anyone can become more confident, they just need to believe that they can.

Bullying and harassment are never okay. 

In this module we’re going to look at some of the common questions around the topic of bullying and harassment.

Help ensure carers get the recognition and support they deserve with this eLearning module.

Unpaid/family Carers fulfil a vitally important role in society. But all too often in the past, the work that they do hasn't been recognised or valued as it should be. Our Carer Aware online training course has been designed to help change that: it provides the knowledge and understanding that is needed to identify and meet the needs of carers.

This eLearning module looks at the signs and impacts of child sexual abuse. Understand the ways in which children can be sexually abused and what is involved when working with a sexual abuse case.

Child Sexual Exploitation (CSE) is a form of child sexual abuse. This eLearning module aims to explain what is meant by Child Sexual Exploitation (CSE); show you how to spot the signs that CSE may be taking place; enable you to recognise when a young person is being groomed; explain how the risk of CSE is assessed; inform you of what agencies and practitioners do if a child is the victim of CSE; guide you through the support practitioners will offer to victims of CSE.

Welcome to this eLearning module on coercive control. Coercive control is when a partner or family member continually behaves in a way which makes a person feel controlled, threatened, isolated or scared. People who are victims of, or are at risk of, domestic abuse are most likely to be at risk of coercive and controlling behaviour.  

Conscious Inclusion is a 2-hour virtual instructor-led workshop suitable for employees at all levels within BCC. 

It will help individuals understand their own biases and their ultimate impact on those around them.

The BCC corporate induction is made up of 5 parts. This is Part 4, a virtual Instructor led workshop which is a must for any new starter and which compliments the other 4 parts. 

In this module about County Lines, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.

This eLearning module will explore who our customers are; good customer service; why customer service is important to the council; the benefits to you, customers and the council of providing good customer service; how customers access council services; why customer service is integral to the way we communicate.

A further two modules on Customer Service are also available for you to access:

• Customer Service Suite: Part 2 - Standards
• Customer Service Suite: Part 3 - Communication

This is module two out of a suite of three modules on delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service. In this module you will further explore the benefits of customer service standards for you, the organisation and the customers.

This is module three out of a suite of three modules on delivering excellent customer service. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.

There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. 

This is the Cyber Crime module and will explain what cyber crime is and how it occurs.

There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. 

This Cyber Security module will help you protect yourself from online fraud and gives advice on what to do if you think you have been targeted. 

Completing this eLearning module is a key step in ensuring that Birmingham City Council stays compliant with GDPR and the Data Protection Act.  It is important that all employees focus on how we use and protect data within Birmingham City Council and that we keep the data of our service users secure.

This module is for those employees who need a greater level of understanding of Data Protection, GDPR and Information Security than is provided in the mandatory Level 1 'Protecting Information: Data Protection' eLearning module.

Completing this Level 2 module is a key step in ensuring that Birmingham City Council stays compliant with the Data Protection Act 2018 and GDPR.  

It is important that all employees focus on how we use and protect data within Birmingham City Council and that we keep the data of our service users secure.

The aim of this eLearning module is to highlight the difference between good and poor data and to look at different roles and responsibilities regarding data quality and procedures.

By the end of this module, you’ll know why data security is important and how key it is to data protection, some typical data security measures, your personal responsibility for data security at work and your role in complying with data protection legislation.

This workshop is specifically for employees in People Services where participants will learn about DBS ID checking routes, how to perform DBS identity checks in line with DBS guidance, understand DBS eligibility, recognise the practical steps of applying for a criminal record certificate and learn about the DBS update service.

This course is for DBS ID Checkers whose role is to use E-bulk to validate online application forms for candidates/employees.  DBS certificates help the Council to recruit safely.

We’re exploring some common questions around the topic of dignity and respect at work, looking at how we can all come together to create a healthy and happy workplace culture.

Welcome to the Display Screen Elearning training for employees. The course is designed to make you aware of Display Screen Equipment issues in the workplace and the things you can do to ensure you are adopting best practice when using Display Screen Equipment.

This eLearning module will help you to recognise domestic abuse and help you to understand your responsibilities in safeguarding people.

Many of us communicate with people every day, whether in person or on the countless digital platforms available to us. But how much of our communication actually reaches the intended audience or person the way we hoped? Effective communication requires us to be clear and complete in what we are trying to express.

The resources here focus on the skills required to make our communications as effective as they can be. 

This eLearning module is a practical guide that looks at the value of recording minutes - whether the meeting is planned, with an agenda and a chairperson, or is unplanned and less structured.

To assist with written communication

This module will help you to identify how emotional abuse affects children, the specific circumstances that put children at risk, and how emotional abuse impacts on all other types of abuse. 

This module should help you understand how EI can increase your self-awareness, help you work with others and improve professional performance.

This module provides an overview of the Equality Act 2010 and the public sector equality duty.

This eLearning module will provide you with an overview of why equality in the workplace is important. 

It increases awareness of equality in the workplace, outlines behavioural expectations, and offers practical help in challenging unlawful or inappropriate behaviour at work.

This module will look at appropriate occasions on which to employ facilitation, and examine the key skills required to be an effective facilitator.    

This module looks at a particular type of abuse which happens to girls and sometimes women that is collectively known as Female Genital Mutilation (FGM).

Disclaimer: Please be aware that some of the content may be upsetting. Keep in mind that however distressing we may find this subject matter, it is our role to raise awareness and do everything we can to prevent children from being subjected to this type of abuse.

The aim of this workshop is to equip BCC employees with the skills to work collaboratively with others in the workplace.

This module is designed to give you an understanding of fire including its prevention (to stop it happening in the first instance) and the action to take in the event of the fire.

This eLearning module has been designed to help you recognise the signs of potential fraud and understand the steps that you need to take to ensure it is managed, investigated, and dealt with appropriately.  

In this module, we will look at the Freedom of Information Act 2000 and the rights people have to access information held by public bodies.

This eLearning module outlines why feedback is important and how to receive and use feedback to improve your work performance. You will also learn about the skills needed in giving feedback to others.

This facilitated workshop, delivered virtually via MS Teams, will support any employee who is going through change. 

It aims to provide some time and space for reflection on your experiences, explains why change can feel challenging and aims to build your resilience and ability to embrace and grow through change. 

Email has changed the way that we do business, but lately we've been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email stress and offers practical advice to help you use email more effectively. 

A healthy lifestyle can have many benefits in terms of your physical and mental wellbeing. In this module we will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight.

This health and wellbeing course aims to introduce you to meditation and provide you with various techniques and skills to increase your experience when meditating.

Not everything in life is certain, and changes both big and small, are inevitable. A life transition is usually a life changing event that causes us to re-examine our present realities.

This module aims to support your health and wellbeing and should help you cope with any life transitions that you or someone you know may be going through.

This health and wellbeing module will give you an introduction to nutrition. It will look at why we eat, the function of food, and explain the 'Eatwell plate' and its use. 

Personal resilience is an important quality for helping you to adapt and develop effective coping strategies to stressful working conditions and improve wellbeing. This module is designed to help you to think about and develop your own resilience.

This eLearning module is designed to give you an overview of stress awareness at work. 

We'll explain why stress occurs and how it can manifest itself physically and psychologically, and offer practical hints and tips on how to cope with the ever-increasing demands of the modern workplace.  

This module aims to raise awareness of honour based violence and in particular, forced marriage.

This module aims to equip you with the skills and knowledge to prevail in business negotiation, by looking at some popular theories and models on the subject.

Welcome to the Introduction to Local Government module. Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources.

This short eLearning module will increase your understanding of the issues and challenges affecting lesbian, gay, bisexual and transsexual people in the workplace and society in general.

This module will define the concept of lone working and explore some of the legislation around the topic. We'll then look at some common risks and demonstrate how these can be avoided or mitigated.

The aim of this workshop is to equip BCC employees with the ability to deal appropriately with challenging conversations in the workplace.

Managing time is so important to us as individuals and as an organisation. By working through this course you will be able to:

• Determine the need to balance both urgency and importance in your workload.
• Prioritise and organise your workload more confidently.
• Recognise productive and unproductive work behaviours.
• Identify your own personal style when managing different interruptions - paper, people and emails.
• Positively promote good time management working practices and their benefit to your personal organisation.

This course should take approx 30 minutes to complete.

This eLearning module aims to refresh your chairing skills and ensure your meetings are well structured and productive.

Meetings serve valuable functions, from resolving issues to motivating employees, so it is important to know when to hold them and how to structure them.  

In this module you will learn what mentoring is and the benefits it can bring. You will also learn how to get the best out of a mentoring relationship including how to start and structure it and how to bring it to a close when the time comes.

This eLearning module aims to raise your awareness of modern slavery and human trafficking and to help you recognise your role in identifying and reporting concerns.

This module will help you to recognise the signs and risk factors associated with cases of neglect. It will help you understand how to identify protective factors and examine the challenges of balancing risk.

These modules will support you in your use of Oracle, the new HR, Payroll and Finance system. There are modules on: Employee Self Service, Manager Self Service, Leave and Absence, Career and Performance and Procurement Self Service - Requisitioning.

Coaches are all around you, it could even be you. Have you considered peer coaching? 

This Performance Appraisal eLearning module, is designed to guide you as an employee through the process. After completing the module, you'll be able to successfully prepare for your appraisal meeting and make a full contribution to proceedings.

After completing this eLearning module, you will be able to:

• Understand personal safety
• Be aware of personal safety whilst travelling to work
• Develop your own personal safety strategies based on best practice
• Identify who may be at risk and why
• Reduce your own and your colleagues' potential for becoming a victim of violence and aggression
  

Attending a phone or video conference call is just like attending any other meeting, but there are additional challenges you may face as both an attendee or a facilitator.

This eLearning module looks at physical abuse in children.  It will explore the causes and types of physical abuse, how these relate to the children you work with, and the action you and other agencies need to take.

Welcome to this two-part training on presentation skills. We recommend you complete both modules.

This eLearning module introduces you to the key areas of data protection.

This module provides advice and practical examples of questioning techniques, which can be used for recruitment interviews as well as other situations.

This module aims to raise awareness about radicalisation and the Prevent Strategy. It looks at how radicalisation occurs and how it can be detected, prevented and responded to.

This module aims to raise your awareness of migrants including Asylum Seekers and Refugees.

This module is designed to help you better understand the role records management has to play in your day to day work. It will look at what records management is, why records management is important and your role and responsibilities for managing records.

By the end of this module you will understand the requirements of the Regulation of Investigatory Powers Act 2000 and how it applies to your work.

This resource will give you some pointers for how you can be more honest with yourself and others, build stronger relationships and even open up new opportunities.

This module will introduce you to the subject of self-neglect and how to identify the signs that someone might be at risk.

Setting goals can be an exciting process as you look ahead at what you want to achieve. Setting goals gives you direction, motivation and confidence. Learn about SMART goals and how to set yourself up for success with this bundle of resources.

This module will help you understand the importance of customer relations in the workplace and offer guidance on how to build and maintain positive customer relationships. 

This eLearning module delves into some of the core issues and benefits surrounding technology and change. It covers how Information and Communication Technology (ICT) is impacting our communities, the workplace and us as individuals.

This eLearning module for frontline workers has been developed by Warwickshire County Council and Learning Pool with original content supplied by members of the Coventry, Solihull and Warwickshire Armed Forces Covenant Partnership.

It explains the commitment of the Armed Forces Covenant and how it can be honoured and implemented in the Community. It will help you understand and apply the principles of the Covenant at a local level. It also provides sources of further information and support.

This 20-minute Core Skills module will help you get to grips with unconscious bias so that you can identify, acknowledge and challenge it in your workplace.

GDPR helps us take control of our personal data like never before. In this module, we'll learn what it means for us and the organisations we interact with.

One of the Council’s behavioural values is ‘Value our Information’ and this practical workshop will help anyone who handles information and needs to share and protect it. It covers how to keep information safe when you’re working away from the office, as well as the consequences of not protecting data and systems.

This module highlights the expectations of audiences with regard to the presentation, content and style of different types of documents.

In an ever-changing workplace leaders, managers, teams and individuals face new and ever increasingly difficult challenges. ‘Stress’, ‘pressure’, ’failure’ and ‘setbacks’ at work frequently have a significant impact on future success and well-being.

Tips and tricks for reading, writing, speaking and listening. English learning resources for students of Functional Skills in England.

Using numbers, carrying out calculations and interpreting results. Learning resources for students of Functional Skills in England.

The Birmingham Adult Education service offer free; Maths, English and Digital skills sessions from Entry Level to Level 2.  Please click for more information.

You can now complete classroom training delivered by Learning Curve to gain a nationally recognised qualification in; Maths, English OR Digital Skills.  Click to find out more.

Microsoft Support offer a wide range of videos and reading material on all of your Office Apps.  Click into this course to see more about how Microsoft can support you.



The Modern Workplace Hub provides user guides and best practice guidelines to help you get the most from the Modern Workplace.

Here you will find a schedule of live, interactive webinar-style training events covering a range of Office 365 and other IT related topics, all designed to introduce you to new technologies and how they can support and enhance your work-life, particularly when working remotely.

You'll also find contact details for additional technical support.

One of the most challenging parts of managing performance is initiating conversations around sensitive topics.

This half day workshop will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.

The ‘Agile Project Overview’ workshop will allow you to explore the key ideas and concepts which lie within Agile. By using this understanding, you can deliver a strategic vision in order to successfully convert a business and subsequently optimise its performance.

This workshop delivered by ACAS looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.

This workshop designed and delivered by our Employee Relations experts will provide each participant a understanding of the basic legal framework surrounding fair dismissals and our own obligations at Birmingham City Council taking on board the ACAS Code of Practice. It will also give insights into the process for fair dismissals and equip participants with the skills and knowledge in relation to conducting fair hearing and dismissals with the City Council’s internal procedures. 

This workshop will give participants the opportunity to understand when an investigation is necessary, what the key roles are and the necessary principles to conduct investigations fairly and effectively. 

As part of the New Ways of Working Programme, two ‘Managing Remotely’ workshops have been developed to assist all managers, regardless of experience, to ensure they are managing, operating and supporting employees to deliver services in a consistent way. Both workshops 1 and 2 should be attended. 

In December 2019, the council’s senior leadership team agreed a set of mandatory elearning modules that all employees must complete.

The aim of the mandatory modules is to help you understand and support the council’s culture and priorities.

Managers are expected to set an example, and fully support their employees to complete all mandatory modules by the deadline of end of March 2020.

The modules are short, and will take a maximum of 30 to 40 minutes each to complete.

Once you have completed the modules, you will not have to repeat most of them for a further two years.

Through lack of knowledge and training managers may find it difficult or chose to ignore discussing the menopause with their staff. However, the legal implications of not providing employees with the necessary support and adjustments at work can be costly.

This virtual workshop, delivered by NACRO, is ideal for anyone involved in making or overseeing recruitment or retention decisions.

By the completion of the course all managers will have explored how to work compassionately with staff members.

Birmingham City Council is continuing its journey of change and financial challenges. Our workforce is our greatest asset as well as being one of the largest areas of expenditure that we have control over.

As a council we have a purpose, and we will only be able to achieve our purpose if we have a strong understanding of our existing and future workforce requirements.

Effective workforce planning helps prevent staff shortages, and ensures our employees have the necessary skills to deliver the high quality services that our customers expect and deserve.

This is a ‘Mandatory' bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Put the Customer at the Centre of our Work’.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources.

This is a mandatory bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Value our Information'.

Here you will have access to a bundle of resources that you should complete.

What is Agile Project Management and how does it work? What are the benefits? What is a 'scrum' and how do we use scrums to successfully apply Agile methodology to our projects? Find out more here.

The aim of this eLearning module is to enhance your ability in developing and leading teams to achieve organisational goals.

This module is designed to give you an overview of good fire safety practice at work; identifying potential fire risks to yourself and colleagues, explaining what to do on hearing a fire alarm and how to utilise different types of firefighting equipment.

In this module, you will learn why health and safety legislation is needed at work and common workplace risks, good health and safety practices at your workstation and how to identify and address potential accidents, fire and environmental hazards in the workplace.

By completing this short eLearning module, you will learn more about loan sharks, what they are, how to spot one and how to report one. 

This module outlines how to prepare a good CV and how to complete application forms.

This module outlines the purpose of an interview, the types of interview and what you can do to prepare. 

This module outlines how to successfully search for jobs and looks at some alternatives to traditional job searching.

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Put the Customer at the Centre of our Work’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 

This module has been designed to help you manage a team during the introduction of agile working.

There are a number of scenarios to help bring the learning to life, as well as to help you put agile working into action.

This eLearning module aims to make recruiting managers aware of how to engage (recruit) and manage interims and consultants.

It is essential that all grade 6 & 7 BCC Managers and JNC Officers and any other recruiting manager who engages interims and consultants completes this module.

The aim of this module is to develop knowledge and understanding of effective leadership, so that you obtain an understanding of your own ability to fulfil key responsibilities of the leadership role. 

This is module 1 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

A commercial mindset is at the heart of commercial success. In this module we look at the thinking needed to create commercial success in the public sector. What does ‘commercial’ mean? How do we apply ‘commercial thinking’ to the public sector? How do we spot commercial opportunities from the customer’s perspective?

This is module 2 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Understanding the market; customers and competitors, is vital for commercial success. In this module we look at practical tools and techniques for market analysis. This helps to evaluate how good an opportunity is and how to best position ourselves in the market to meet our objectives.

This is module 3 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Getting the price right is really important, but how can we do that if we don’t really understand our costs, customer expectations and competitor pricing? In this module we look at an effective process for understanding our costs and pricing right. This module includes our ('Commercial Gov') awarding winning pricing process available with a downloadable template.

This is module 4 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

In this module we explore some of the most important marketing tips and tricks. This module will help you turn your good ideas into a process that wins customers and generates income. Enough with the theory – what really works and how to do it!

This is module 5 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Marketing is often a new skill for the public sector. In this module we explore how to develop a strong marketing plan that works learners through: the current situation, the objectives, the strategy, tactics, actions and control mechanisms.

This is the first module in the 'Senior Management Suite' developed by 'Commercial Gov'.

It is vital for senior managers to evaluate commercial ideas and existing initiatives against each other in order to make resource and financial investment decisions. A commercial framework enables you to do just that as well as ensuring managers of these initiatives are thinking about the right things and performing against the right measures. In this module a commercial framework, with downloadable template, will be introduced with case studies of successful implementation.

This is the second module in the 'Senior Management Suite' developed by 'Commercial Gov'.

A commercial opportunity is limited by the organisational environment in which it operates. In this module we explore how the corporate centre can add value to its commercial initiatives and minimise where it might destroy value and reduce the outcomes achieved.

This module looks at the causes and types of conflict that can arise in the workplace. It demonstrates best practice approaches to resolving conflicts, and shows everyday measures that can help to prevent future disharmony.

Good leadership starts with building a culture of trust in your team. 

This module will equip you with the tools that you need to create and deliver an effective presentation. 

The purpose of this module is to outline the importance of mental toughness in the modern workplace, and to explain how you can use different strategies and techniques to improve your levels of personal resilience.

We’re exploring some common questions around the topic of dignity and respect at work, looking at how we can all come together to create a healthy and happy workplace culture.

This module focuses on how to make our communications as effective as they can be.

To ensure you get the most out of your team your need their buy-in, and to engage them. 

This module looks in detail at equality impact assessments, including why they are important and how to carry out an effective assessment.

The course is a briefing for Incident Controllers.

This module explores many ideas about both personally managing and leading organisational change.

Welcome to the managers guide to reporting Accidents/Incidents/Near Miss. This will support managers in fulfilling the requirment to report Accident/Incidents that occur within the workplace.

The purpose of this module is to help you manage customer relations in your organisation. We'll identify the most important factors in ensuring customer satisfaction, using practical techniques and real-world case studies.

This module will explore the basics of performance management, including the key components of the performance management cycle. In particular, we will demonstrate how to tackle poor performance and handle difficult conversations.

The aim of this module is to help managers to practically apply the BCC Disciplinary policy. To do this, a manager will need to be able to identify employee misconduct and recognise the part that they will play when following the different stages of the policy so that issues are addressed and dealt with consistently and fairly.

This eLearning module provides an understanding of policy and politics which is an increasingly important skill for managers, whether located in the private, public or voluntary sectors.

This module will look at delegation and planning, along with the effects of not delegating effectively. 

The aim of this module is to help you manage sickness absence consistently and fairly. It covers what to do when an employee is unable to attend work, the different stages of the Sickness Absence policy and procedure, Occupational Health referrals and what to do when an employee returns to work.

Stress and conflict are becoming increasingly common features of the workplace, and managers need to have the skills with which to identify, mitigate and resolve issues when they arise.   

This module is useful for managers who need to set objectives. It will explore the importance of setting objectives, how to set objectives, what a good objective looks like, how to write a SMART objective and the importance of reviewing and adjusting objectives throughout the year.

The module has been designed to raise awareness of the tools and techniques that can enhance your people management skills. 

This module has been designed to raise awareness of the tools and techniques that you can use to enhance your people management skills. 

This short module presents a non-theoretical view of motivation, linking to the concept of the outcome cycle. It also examines employee engagement, which is inextricably linked to motivation at work.

This module has been designed to raise awareness of the tools and techniques that can enhance your people management skills.

This module has been designed to raise awareness of the tools and techniques that can enhance your people management skills, in this case, a Performance Matrix..

This module is for those managers tasked with carrying out performance appraisals. After completing the module you will be able to plan, prepare and carry out a successful and effective appraisal meeting with your staff. 

This module uses video clips of performance appraisal scenarios to illustrate the performance appraisal interview process - why it is done, how the interview should be conducted, and some of the common issues that can arise. 

This eLearning module will enable you to define risk as either a threat or an opportunity. We'll show you that everyone in an organisation is responsible for risk management (though roles and responsibilities may vary).

This module outlines the context for our approach to safer staffing and the steps that we are taking to meet these aims.

This module uses examples from the fictional local authority of Wickstafford County Council to help contextualise the challenges facing council staff.

This eLearning module has been designed to enable you to make effective decisions to solve complex workplace problems.

By completing this module, you will find out how to build a strategy team and work together to create a strategic plan. You’ll learn how to turn a plan into action, identify critical success factors, as well as how to measure the plan’s ongoing success.

This module examines what it means to be a supervisor, and offers some fast-track methods for achieving excellence.

After completing this module you will be able to involve your team right from the start, setting challenging goals, supporting and motivating them. We'll also demonstrate how to review the effectiveness of your team.

Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare your team members for change and support them through the change process.

This training is aimed at Information Asset Owners and will provide them with the necessary guidance on fulfilling the role of Information Asset Owner (IAO).

This module will lead you through the important role of ethics and culture in an organisation. We’ll look at how organisational culture and ethics impacts on and influences leadership style and organisational structure.

The purpose of this module is to illustrate the key aspects of the middle management role and help you in planning your professional advancement. 

This eLearning module will enable you to identify the basics of good teamwork, which in turn will allow you to improve your team's performance.

There will be a focus on new techniques which will enable you to establish a team purpose, build team spirit, improve team performance and assess your own performance as a leader.

This module should be completed by all employees (including Managers). The module is designed to ensure that health and safety is managed within the workplace and that staff are trained and understand their health and safety responsibilities.  Once complete you should have an understanding of:

• The benefits of working safely
• Your responsibilities
• Hazard and risk
• Common office hazards

Welcome to the Health and Safety Awareness Elearning training for employees. The course is designed to ensure that health and safety is managed withn the workplace and that staff are trained and understand their health and safety responsibilities.

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Think Ahead’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 

The Business Intelligence (BI) reporting eLearning course goes through the basic and intermediate features of displaying and formatting any BI report.

This module examines key terminology around the subject of climate change, explores the cost and impact of its effects and develops an understanding of the organisations involved in tackling the issue. It also identifies the obligations of public bodies and will explain how we can benefit from saving and generating our own electricity at home. 

The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for writing assignments, making notes, referencing, researching and other study skills. 

All our supporting material for the Petty Cash & Imprest course can be found here.

Summary: To encourage a positive and realistic approach to a financially secure retirement and help delegates make informed Choices about their Retirement.

Suitability:For everyone who is eligible to receive benefits from their occupational pension scheme, even if not intending to retire at that point, or if taking early or flexible retirement.

The Process Incoming Payments LITE eLearning course enables service/business areas to post their income onto the accounting ledger in real time.

All our supporting material for the Procure to Pay Approvals course can be found here.

All our supporting material for the Procurement course can be found here.

All our supporting material for the Sales Order Contracts course can be found here.

All our supporting material for the Sales Order Processor course can be found here.

Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and how to cope with it.

All our supporting material for the Worklists for Requisitioners course can be found here.

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Treat People Equally and Respect Differences’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Treat People Equally and Respect Differences’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. Some bundles also include a workshop that, if you choose to attend, you will need to book onto. Please note, there may be a requirement to complete certain other resources within the bundle prior to attending the workshop.

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’.

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. This bundle also includes a workshop that, if you choose to attend, you will need to book onto. 

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Value Our Information’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway.