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This 'How to Coach' toolkit can enable you to fulfil one of your key responsibilities as a manager: helping your team members to grow, and to realise their full potential. Coaching can make a real difference. It can help your team to communicate better, to overcome conflict, to accept change, to think creatively, and to work together more effectively.

Learning Objectives: Effectively handle collective consultation on redundancies and understand the legal issues associated with S188.
Who needs to attend: Directors/Assistant Directors and People Partners involved in collective consultation on behalf of BCC over voluntary/compulsory redundancy..

People Services and Digital Technology Services have partnered with Microsoft to deliver a schedule of webinars all around the subject of Accessibility.


Action Counters Terrorism (ACT) Awareness eLearning has been designed for all UK based companies and organisations. It provides nationally accredited, corporate Counter Terrorism guidance to help industry better understand and mitigate against current terrorist methodology.

What is Agile Project Management and how does it work? What are the benefits? What is a 'scrum' and how do we use scrums to successfully apply Agile methodology to our projects? Find out more here.

This is core bundle 9 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto.


This module will introduce you to agile working and the benefits that it can bring. 

Regardless of your role, you are advised to work through all of the sections in turn, to get a good overall understanding of agile working and to identify your specific responsibilities.

This module has been designed to help you manage a team during the introduction of agile working.

There are a number of scenarios to help bring the learning to life, as well as to help you put agile working into action.

The BCC corporate induction is made up of 5 parts. This is Part 5, an eLearning module that all new employees should complete and which compliments the other 4 parts. 

This Assertive Communication module will help you examine issues around assertiveness, work in a more assertive way to get your point across and find compromises more easily.

Authenticity is the healthy alignment between internal values and beliefs and external behaviour. Authenticity comes from finding your style and your way of leading — and making life decisions that reflect your ethics, values, and your personality.

Learn about the key themes, challenges and benefits of authentic leadership both for individual leaders, the people working with them, organisations and wider society. 

Find out about all the upcoming national days/weeks/months around learning, inclusion and wellbeing. Celebrate and lend your support to some of these worthwhile causes. 

Tips and tricks for reading, writing, speaking and listening. English learning resources for students of Functional Skills in England.

Using numbers, carrying out calculations and interpreting results. Learning resources for students of Functional Skills in England.

These eLearning modules are part of the mandatory learning for 2023 and are essential for managers to complete. They explain the recruitment and selection processes at BCC.

There are two modules available: the first will explore the pre-recruitment and shortlisting stages and the second will explore the Interview stage.

Any employee required to be a member of an interview panel must have completed both of the BCC Recruitment & Selection eLearning modules as well as the Unconscious Bias, The Equality Act 2010 and Equality in the Workplace modules.

Interested in becoming a coach?  Then this workshop is for you. This engaging session is designed to equip you with skills to coach. You can expect to develop your coaching knowledge and learn how to have effective coaching conversations.

The aim of this module is to develop knowledge and understanding of effective leadership, so that you obtain an understanding of your own ability to fulfil key responsibilities of the leadership role. 

Get ready to step away from the traditional models of disability awareness training and learn about the reality of disability equity from a social model and justice lens. Designed and facilitated by Darren Canning who believes “when we begin to understand our role in disabling others we can begin to empower us all”.  Join Darren and flip the switch from ableism to anti-ableism, pro-dignity, and pro-inclusion! Discover why access and inclusion are critical and learn the common ableist practices and how to turn them around.


The Birmingham Adult Education service offer free; Maths, English and Digital skills sessions from Entry Level to Level 2.  Please click for more information.

Welcome to your Anti-bribery and Corruption training. In this course you'll learn everything you need to join the Corruption Crew. Impress the top brass by answering questions correctly as you go along, and earn your badges.

After completing your training, you'll become a fully-fledged anti-bribery and corruption detective and solve cases using the knowledge you've gained in this module.


Here are some resources to help you to develop a more confident you! Anyone can become more confident, they just need to believe that they can.

This course aims to create a safe and fair work environment by promoting awareness and understanding of bullying, harassment, and victimisation.

The Business Intelligence (BI) reporting eLearning course goes through the basic and intermediate features of displaying and formatting any BI report.

In 2019 Birmingham City Council declared an ambition for the City to be Net Zero by 2030. This accredited, comprehensive and free of charge Carbon Literacy Training course will explore the climate science and the global and national political situation, before looking at the role of Local Authorities and what we can do as individuals and officers. It will equip you with the knowledge to talk confidently about climate change and to see how you can make a difference in your role at the council. 

This workshop has been designed to increase your confidence when applying for internal roles and to give you hints and tips to use during the interview process. 

Help ensure carers get the recognition and support they deserve with this eLearning module.

Unpaid/family Carers fulfil a vitally important role in society. But all too often in the past, the work that they do hasn't been recognised or valued as it should be. Our Carer Aware online training course has been designed to help change that: it provides the knowledge and understanding that is needed to identify and meet the needs of carers.


This eLearning module looks at the signs and impacts of child sexual abuse. Understand the ways in which children can be sexually abused and what is involved when working with a sexual abuse case.

Child Sexual Exploitation (CSE) is a form of child sexual abuse. This eLearning module aims to explain what is meant by Child Sexual Exploitation (CSE); show you how to spot the signs that CSE may be taking place; enable you to recognise when a young person is being groomed; explain how the risk of CSE is assessed; inform you of what agencies and practitioners do if a child is the victim of CSE; guide you through the support practitioners will offer to victims of CSE.

This module examines key terminology around the subject of climate change, explores the cost and impact of its effects and develops an understanding of the organisations involved in tackling the issue. It also identifies the obligations of public bodies and will explain how we can benefit from saving and generating our own electricity at home. 

This is the third and final eLearning module in our suite of modules on coachingIn this module you will learn how to formally coach in practice and how to use coaching tools and models. You will find out how to get the best out of a coaching relationship, including how to start and structure it and how to bring it to a close when the time comes.


Welcome to this eLearning module on coercive control. Coercive control is when a partner or family member continually behaves in a way which makes a person feel controlled, threatened, isolated or scared. People who are victims of, or are at risk of, domestic abuse are most likely to be at risk of coercive and controlling behaviour.  

These eLearning modules will help develop your commercial awareness. The 5 modules in the suite are:

  1. Commercial Awareness
  2. Market Analysis
  3. Costing and Pricing
  4. Marketing - what really works?
  5. Marketing Planning

This is module 1 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

A commercial mindset is at the heart of commercial success. In this module we look at the thinking needed to create commercial success in the public sector. What does ‘commercial’ mean? How do we apply ‘commercial thinking’ to the public sector? How do we spot commercial opportunities from the customer’s perspective?

This is module 2 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Understanding the market; customers and competitors, is vital for commercial success. In this module we look at practical tools and techniques for market analysis. This helps to evaluate how good an opportunity is and how to best position ourselves in the market to meet our objectives.


This is module 3 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Getting the price right is really important, but how can we do that if we don’t really understand our costs, customer expectations and competitor pricing? In this module we look at an effective process for understanding our costs and pricing right. This module includes our ('Commercial Gov') awarding winning pricing process available with a downloadable template.


This is module 4 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

In this module we explore some of the most important marketing tips and tricks. This module will help you turn your good ideas into a process that wins customers and generates income. Enough with the theory – what really works and how to do it!


This is module 5 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Marketing is often a new skill for the public sector. In this module we explore how to develop a strong marketing plan that works learners through: the current situation, the objectives, the strategy, tactics, actions and control mechanisms.



This is the first module in the 'Senior Management Suite' developed by 'Commercial Gov'.

It is vital for senior managers to evaluate commercial ideas and existing initiatives against each other in order to make resource and financial investment decisions. A commercial framework enables you to do just that as well as ensuring managers of these initiatives are thinking about the right things and performing against the right measures. In this module a commercial framework, with downloadable template, will be introduced with case studies of successful implementation.


This is the second module in the 'Senior Management Suite' developed by 'Commercial Gov'.

A commercial opportunity is limited by the organisational environment in which it operates. In this module we explore how the corporate centre can add value to its commercial initiatives and minimise where it might destroy value and reduce the outcomes achieved.


Communication Skills is a vast topic and we have tried to cover a number of them with the online resources in this bundle. They are particularly relevant to managers and leaders and will help to develop your confidence and/or bridge any gaps in your skills and knowledge. 

From using emotional intelligence, empathy and assertive communication to leadership communication trends, presentation skills and effective facilitation skills, you can find it all here.


The resources here include an eLearning module and an article to read. The eLearning module looks at the causes and types of conflict that can arise in the workplace. It demonstrates best practice approaches to resolving conflicts, and shows everyday measures that can help to prevent future disharmony. In the article, you will find out about the 6 steps to conflict resolution in the workplace.

This workshop will enable leaders and managers, grade 6 and above, to lead and recruit individuals from a wide range of backgrounds and experiences, and role model this behaviour to their teams. Participants will understand how the Everyone’s Battle, Everyone’s Business (EBEB) and Equality, Diversity and Inclusion Strategy impact recruitment and recognise the importance of their role in supporting it.

The online resources in this bundle for Managers and Leaders create a pathway to help you develop your confidence and/or bridge any gaps in your skills and knowledge around your own Continuing Professional Development (CPD).


The BCC corporate induction is made up of 5 parts. This is Part 4, a virtual Instructor led workshop which is a must for any new starter and which compliments the other 4 parts. 

In this module about County Lines, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.

Good leadership starts with building a culture of trust in your team. The resources in this bundle create a ‘pick and mix’ pathway that will help you to build trust within your teams, making the most of everyone's skills and helping you to create a trusting environment. 

The resources included in this bundle create a pathway on digital skills. You can choose to complete any one of them or all of them. They will help you develop your confidence and/or bridge any gaps in your skills and knowledge.


This eLearning module will explore who our customers are; good customer service; why customer service is important to the council; the benefits to you, customers and the council of providing good customer service; how customers access council services; why customer service is integral to the way we communicate.

A further two modules on Customer Service are also available for you to access:

  • Customer Service Suite: Part 2 - Standards
  • Customer Service Suite: Part 3 - Communication

This is module two out of a suite of three modules on delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service. In this module you will further explore the benefits of customer service standards for you, the organisation and the customers.

This is module three out of a suite of three modules on delivering excellent customer service. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.

There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. 

This is the Cyber Crime module and will explain what cyber crime is and how it occurs.


There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. 

This Cyber Security module will help you protect yourself from online fraud and gives advice on what to do if you think you have been targeted. 

This module is part of the Essential Learning for all BCC employees for 2024.

This module must be completed by all employees (including Managers).The aim is to ensure that you are aware of your responsibilities regarding data protection legislation.

Completing this eLearning module is a key step in ensuring that Birmingham City Council stays compliant with GDPR and the Data Protection Act.  It is important that all employees focus on how we use and protect data within Birmingham City Council and that we keep the data of our service users secure.

The aim of this eLearning module is to highlight the difference between good and poor data and to look at different roles and responsibilities regarding data quality and procedures.

A super-exciting collaboration between ONS (Office for National Statistics) Local and the Birmingham City Observatory has created a unique, four-part workshop series on building a dashboard in Power BI.

These workshops are suitable for anyone who would be involved in making referrals to the DBS including managers who are dealing with welfare or disciplinary matters, HR employees and employees with safeguarding responsibilities.

This workshop is suitable for anyone who has responsibility for engaging with DBS processes and legislation including those who decide on levels of checks to be applied for, carry out recruitment or manage staff in regulated activity or have responsibility for safeguarding.

This course is for DBS ID Checkers whose role is to use E-bulk to validate online application forms for candidates/employees.  DBS certificates help the Council to recruit safely.

This module will equip you with the tools that you need to create and deliver an effective presentation. 

The aim of this eLearning module is to enhance your ability in developing and leading teams to achieve organisational goals.

The purpose of this module is to outline the importance of mental toughness in the modern workplace, and to explain how you can use different strategies and techniques to improve your levels of personal resilience.

 

We’re exploring some common questions around the topic of dignity and respect at work, looking at how we can all come together to create a healthy and happy workplace culture.

We’re exploring some common questions around the topic of dignity and respect at work, looking at how we can all come together to create a healthy and happy workplace culture.

Join us for another episode in the City Council's 'Dis -abilities Changed the World' webinar series - we will be join by BRITAINS'S ONLY BLIND FEMALE CHIEF EXECUTIVE. Much sought after inspirational speaker and government advisor Sandi Wassmer will join us live from London - Sandi will talk about how losing her sight and her diagnosis of ADHD have affected her communication & leadership styles. The bulk of Sandi's career has been spent in the media sector, in a range of roles—from COO of the Sky UK TV Channel to MD of award winning digital agency, Copious.

Welcome to the Display Screen Elearning training for employees. The course is designed to make you aware of Display Screen Equipment issues in the workplace and the things you can do to ensure you are adopting best practice when using Display Screen Equipment.


This eLearning module will help you to recognise domestic abuse and help you to understand your responsibilities in safeguarding people.

At Birmingham , we are on a mission to change perceptions and increase everyone’s awareness and personal responsibility to create a more inclusive workplace.  This mission forms part of our ‘Dis-abilities Change the World’ campaign. We continue with our webinar series and welcome Donna Stevenson, Head of Training and Assessment at Succeed with Dyslexia.

 

The webinar hopes to inspire, inform and support all colleagues whether you are neurotypical of neurodiverse.  It will explore:

  • Highlight Neurodiverse characteristics, talents, gifts and challenges

Donna will provide an overview of Neurodiversity as a concept in terms of latest thinking.  Then explore the current differences that are recognised under this umbrella term.

  • Explore the key ingredients to becoming Neurodiverse friendly

Present some of the key concepts in terms to being Neurodiverse friendly, linking this with the idea of Belonging at Work.

  • An overview of what it means to belong at work – top tips and key considerations.

Explore why ‘Belonging’ is so important, what does it mean and what are the strategies we can have in place to encouraging this amongst our Neurodiverse colleagues

 

Introduced by Charis Blythe, Principal Development Planning Officer and Katy Fox, Director of People Services.

Speaker: Donna Steven, Head of Training and Assessment at Succeed with Dyslexia


Communication Skills is a vast topic and we have tried to cover a number of them with the online resources available in this bundle. They are relevant to all employees and will help develop confidence and/or bridge any gaps in skills and knowledge.

Topics covered include building rapport, assertive communication, non-verbal communication, barriers to communication, emotional intelligence and tact and diplomacy, it’s all covered here!

This eLearning module is a practical guide that looks at the value of recording minutes - whether the meeting is planned, with an agenda and a chairperson, or is unplanned and less structured.

Two eLearning modules are available here to improve your writing skills. In the 'Effective Writing' module, you will learn how to develop your writing skills and to write effectively. The 'Writing for Different Audiences' module highlights the expectations of audiences with regard to the presentation, content and style of different types of documents.


Email has changed the way that we do business, but lately we've been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email stress and offers practical advice to help you use email more effectively. 

This module will help you to identify how emotional abuse affects children, the specific circumstances that put children at risk, and how emotional abuse impacts on all other types of abuse. 

This module should help you understand how EI can increase your self-awareness, help you work with others and improve professional performance.

To ensure you get the most out of your team you need their buy-in and to engage them. The resources in this pathway look at what employee engagement is, how you can be more assertive and how you can gain buy-in for your ideas more generally.

This module is part of the mandatory learning for all BCC employees for 2023.

This module must be completed by all employees (including Managers).The aim is to ensure that health & safety is managed within the workplace, and that employees have an understanding of the legislation policy and their safety responsibilities.

In July 2023, the Chief Executive announced our plans to deliver a new expediated job evaluation scheme by April 2025 which will bring about fair pay for all the council's employees.

Together with support from our recognised trade unions GMB, Unison and Unite, we committed through the Equal Pay Programme to undertake a review of around 2,500 roles and, have a new pay and grading structure in place by April 2025.

The purpose of the Equal Pay programme is to ensure that every job evaluation undertaken is consistent, defensible and informs a new pay structure where no employee is paid less than another for doing a job of equal value.


This module provides an overview of the Equality Act 2010 and the public sector equality duty.

This module is part of the mandatory learning for all employees for 2023.

It provides an overview of why equality, diversity and inclusion are important in our workplace and talks about the "Everyone's Battle, Everyone's Business Action Plan" here at Birmingham City Council.

The online resources in this pathway for managers and leaders, will help you develop your confidence and/or bridge any gaps in your skills and knowledge with regard to evidence-based decision-making. 

This module will look at appropriate occasions on which to employ facilitation, and examine the key skills required to be an effective facilitator.    

This module looks at a particular type of abuse which happens to girls and sometimes women that is collectively known as Female Genital Mutilation (FGM).

Disclaimer: Please be aware that some of the content may be upsetting. Keep in mind that however distressing we may find this subject matter, it is our role to raise awareness and do everything we can to prevent children from being subjected to this type of abuse.


Today's managers need to be more commercially aware, more so than ever before. Even if they do not have to manage budgets or finances themselves as part of their role, they still need to understand about the finances of the organisation, what it all means and the impact of their actions on the bottom line.

This module focuses on an office setting and is designed to give you an overview of good fire safety practice at work, including how to identify potential fire risks, what to do if you hear a fire alarm and how to use different types of firefighting equipment.

This eLearning module has been designed to help you recognise the signs of potential fraud and understand the steps that you need to take to ensure it is managed, investigated, and dealt with appropriately.  


In this module, we will look at the Freedom of Information Act 2000 and the rights people have to access information held by public bodies.


Some council colleagues have limited or no access to Microsoft applications, e.g. Outlook, Teams etc., the intranet or other council communications platforms. With that in mind, the Frontline Workers Bulletin has been created to keep our frontline and offline colleagues informed of targeted and succinct information across the council.

Here's a little more about the Frontline Workers Bulletin:

  • It's a one-page bulletin with news items selected from various council news sources
  • It will be produced as an when news can be disseminated, so we're not fixed by any timeframe
  • It's produced by the People Services' Engagement and Communications Team led by Anju Dhir

Managers and supervisors need to make the Frontline Workers Bulletins available to their staff through noticeboards, crew packs, team meetings, 1:1s, TV screens, WhatsApp groups etc.


Get ready, get set and go for coaching and mentoring. In this workshop you can expect to find out about the benefits and differences between coaching and mentoring and how to get involved.

This eLearning module outlines why feedback is important and how to receive and use feedback to improve your work performance. You will also learn about the skills needed in giving feedback to others.


This module is part of the mandatory learning for all BCC employees for 2023.

This module must be completed by all employees (including Managers).The aim is to ensure that you are aware of your responsibilities regarding risk assessment.

A healthy lifestyle can have many benefits in terms of your physical and mental wellbeing. In this module we will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight.

This module aims to raise awareness of honour based violence and in particular, forced marriage.

This workshop designed and delivered by our Employee Relations experts will provide each participant a understanding of the basic legal framework surrounding fair dismissals and our own obligations at Birmingham City Council taking on board the ACAS Code of Practice. It will also give insights into the process for fair dismissals and equip participants with the skills and knowledge in relation to conducting fair hearing and dismissals with the City Council’s internal procedures. 


This is the second eLearning module in our suite of modules on coachingAfter completing this module you'll be able to identify the needs of the people you are coaching, have effective coaching conversations and give and receive effective feedback.

By completing this short eLearning module, you will learn more about loan sharks, what they are, how to spot one and how to report one.

This will introduce you to the Customer Charter to enable all BCC employees to deliver a best in class service to our customers.

The course is a briefing for Incident Controllers.

This course develops inclusive leadership skills by highlighting the importance of valuing, respecting, and including people, and offering strategies to overcome barriers and build inclusive teams.

This module aims to equip you with the skills and knowledge to prevail in business negotiation, by looking at some popular theories and models on the subject.

This module is part of the mandatory learning for all employees for 2023.  

This learning will help you to protect yourself from online fraud, and offers advice on what to do if you think you have been targeted. 

Data analysis and interpretation have now taken centre stage with the advent of the digital age… and the sheer amount of data can be frightening. Business dashboards are the digital age tools for big data. Through the art of streamlined visual communication, data dashboards and informed decision-making are key instruments in data interpretation.

This module will provide you with an overview of the features available in our Adapt Builder to help you create fantastic and engaging eLearning content.

This is the first eLearning module in our suite of modules on coachingAfter completing this module you'll know more about what coaching is, the different types of coaching and the stages of coaching. 

Welcome to the Introduction to Local Government module. Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources.

This health and wellbeing course aims to introduce you to meditation and provide you with various techniques and skills to increase your experience when meditating.

Birmingham City Council is continuing its journey of change and financial challenges. Our workforce is our greatest asset as well as being one of the largest areas of expenditure that we have control over.

As a council we have a purpose, and we will only be able to achieve our purpose if we have a strong understanding of our existing and future workforce requirements.

Effective workforce planning helps prevent staff shortages, and ensures our employees have the necessary skills to deliver the high quality services that our customers expect and deserve.

This workshop will give participants the opportunity to understand when an investigation is necessary, what the key roles are and the necessary principles to conduct investigations fairly and effectively. 

We want to develop our managers at BCC and equip them with a vast collection of tools and resources allowing you to become an inspirational leader and manager.

People Services in partnership with MBKB are excited to launch our Leadership and Management apprenticeships. Working collaboratively, we will deliver the core development workshops for each learning outcomes and equip you with a range of enhancements and a collection of tools and resources allowing you to become an inspirational leader and manager.

The two apprenticeships on offer are:

·       Team Leader Supervisor Level 3

·       Operations Departmental Manager Level 5

 

We are running information sessions that will provide you will all the details you need to decide if one of these apprenticeships is right for you.

People Services in partnership with MBKB are excited to launch our Leadership and Management apprenticeships. Working collaboratively, we will deliver the core development workshops for each learning outcomes and equip you with a range of enhancements and a collection of tools and resources allowing you to become an inspirational leader and manager.

These information session are for leaders who may have people interested in signing up to one of these apprenticeships, and will provide overview of the apprenticeships and your role in supporting someone on the apprenticeship.

This is core bundle 8 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including 2 workshops that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshops until you have completed the pre-course resources.

This module explores many ideas about both personally managing and leading organisational change.

The online resources in this bundle for Managers and Leaders create a pathway to help you develop your confidence and/or bridge any gaps in your skills and knowledge. They will help you to develop your understanding of how innovation is realised within a business environment. From driving innovation to inspiring action, creative leadership and brainstorming, these resources can help.

Integrity is about sticking to your principles. Doing what’s right, even if it means taking the more difficult path or acting against your own interests. Leaders with integrity genuinely care about the people they lead and want the best for them. People trust them, and feel safe being led by them. So how can you bring integrity to your role? Find out by exploring the resources available here.

The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for writing assignments, making notes, referencing, researching and other study skills. 

These eLearning modules will raise your awareness of LGBTQ+ and increase your understanding of the issues and challenges affecting lesbian, gay, bisexual, transsexual and queer people in the workplace and society in general. 

We all want to be treated with respect, care and dignity, whether that’s within our place of work, or when we’re going about our daily lives. In order for this to be true, it’s important that everyone can bring their full self to work and life.

Not everything in life is certain, and changes both big and small, are inevitable. A life transition is usually a life changing event that causes us to re-examine our present realities.

This module aims to support your health and wellbeing and should help you cope with any life transitions that you or someone you know may be going through.

This module will define the concept of lone working and explore some of the legislation around the topic. We'll then look at some common risks and demonstrate how these can be avoided or mitigated.

This eLearning module must be completed by all Managers. The requirement to complete this module is in addition to the requirement for Managers to complete the 'Employee Health and Safety Awareness' module.

If you haven't completed the Employee module, you should complete it prior to completing this module.

This module aims to ensure that heath & safety is managed within the workplace, and that managers have an understanding of health and safety legislation and policy and their safety responsibilities.

Welcome to the managers guide to reporting Accidents/Incidents/Near Miss. This will support managers in fulfilling the requirment to report Accident/Incidents that occur within the workplace.

Aim:

To understand and apply the Managing Absence Policy and Procedure

Objectives:

  • Explore your role and responsibilities as managers to practically apply the Managing Absence Policy & Procedure
  • Explore the skills that you as a manager will need to deal with poor attendance
  • State the relevant stages of the Managing Absence Policy and Procedure
  • Support managers to effectively maintain records
  • Signpost managers to additional support

The purpose of this module is to help you manage customer relations in your organisation. We'll identify the most important factors in ensuring customer satisfaction, using practical techniques and real-world case studies.

This module will explore the basics of performance management, including the key components of the performance management cycle. In particular, we will demonstrate how to tackle poor performance and handle difficult conversations.

This eLearning module provides an understanding of policy and politics which is an increasingly important skill for managers, whether located in the private, public or voluntary sectors.

This module will look at delegation and planning, along with the effects of not delegating effectively. 

Stress and conflict are becoming increasingly common features of the workplace, and managers need to have the skills with which to identify, mitigate and resolve issues when they arise.   

Managing time is so important to us as individuals and as an organisation. By working through this course you will be able to:

  • Determine the need to balance both urgency and importance in your workload.
  • Prioritise and organise your workload more confidently.
  • Recognise productive and unproductive work behaviours.
  • Identify your own personal style when managing different interruptions - paper, people and emails.
  • Positively promote good time management working practices and their benefit to your personal organisation.

This course should take approx 30 minutes to complete.

Welcome to the Health and Safety Awareness Elearning training for employees. The course is designed to ensure that health and safety is managed withn the workplace and that staff are trained and understand their health and safety responsibilities.


You can now complete classroom training delivered by Learning Curve to gain a nationally recognised qualification in; Maths, English OR Digital Skills.  Click to find out more.


This module aims to refresh your chairing skills and ensure your meetings are well structured and productive. Meetings serve valuable functions, from resolving issues to motivating employees, so it is important to know when to hold them and how to structure them.  



This is the BCC Menopause policy for you to access.

Mental health and wellbeing is a vast topic and we have tried to cover a number of them with the online resources in this bundle that are relevant to managers and leaders.

These resources create a pathway to help you develop your confidence and/or bridge any gaps in your skills and knowledge with a guide to mental health from the CIPD and Mind and further resources that cover why mental health matters, stress and conflict, individual mental toughness, work-life balance and resilience.

In this module you will learn what mentoring is and the benefits it can bring. You will also learn how to get the best out of a mentoring relationship including how to start and structure it and how to bring it to a close when the time comes.

Microsoft Support offer a wide range of videos and reading material on all of your Office Apps.  Click into this course to see more about how Microsoft can support you.




This eLearning module aims to raise your awareness of modern slavery and human trafficking and to help you recognise your role in identifying and reporting concerns.

The resources in this pathway will help you to develop your skills, knowledge, and confidence when trying to motivate your team. They will help you to understand the factors that affect motivation in the workplace and how motivation links to performance and will introduce you to some motivation theories and how these could be applied to your teams..

The resources in this bundle will help you to motivate yourself. Learn what motivates you and gets you going, find out about some practical tools and strategies to help you to motivate yourself and then how to sustain that motivation.


The Skills Health Check is a set of quizzes and activities designed to help you explore your skills, interests and motivations.  By working through the Skills Health Check can help you decide what kind of jobs might be right for you and outline what skills you may wish to develop.  You'll be able to download your report once you've completed at least one assessment.

The Skills Health Check will take approximately 3 hours to fully complete, each section should take about 10-15 mins to do.  However, you can create an account and go back to it over as many days as you like and take as long as you like to complete all activities and quizzes.

This module will help you to recognise the signs and risk factors associated with cases of neglect. It will help you understand how to identify protective factors and examine the challenges of balancing risk.

The resources available here for leaders and managers, will help you develop your skills, knowledge, and confidence when negotiating, influencing, and persuading others either in business negotiations or when used to address and resolve disagreements between people.

You will learn negotiation models, skills and techniques, how to reach agreement without creating future barriers, persuasion skills and how these can help to influence others and also, how to adapt your influencing style. 

Neurodiversity is just another way in which we're all different, but there are a few key things for a manager to know about providing support. We'll go through them here.


This health and wellbeing module will give you an introduction to nutrition. It will look at why we eat, the function of food, and explain the 'Eatwell plate' and its use. 

This module is useful for managers who need to set objectives. It will explore the importance of setting objectives, how to set objectives, what a good objective looks like, how to write a SMART objective and the importance of reviewing and adjusting objectives throughout the year.

The Modern Workplace Hub provides user guides and best practice guidelines to help you get the most from the Modern Workplace.

Here you will find a schedule of live, interactive webinar-style training events covering a range of Office 365 and other IT related topics, all designed to introduce you to new technologies and how they can support and enhance your work-life, particularly when working remotely.

You'll also find contact details for additional technical support.



The module has been designed to raise awareness of the tools and techniques that can enhance your people management skills. 

This module has been designed to raise awareness of the tools and techniques that you can use to enhance your people management skills. 

This short module presents a non-theoretical view of motivation, linking to the concept of the outcome cycle. It also examines employee engagement, which is inextricably linked to motivation at work.

This module has been designed to raise awareness of the tools and techniques that can enhance your people management skills.

This module has been designed to raise awareness of the tools and techniques that can enhance your people management skills, in this case, a Performance Matrix..

 

These modules will support you in your use of Oracle, the new HR, Payroll and Finance system. There are modules on: Employee Self Service, Manager Self Service, Leave and Absence, Career and Performance and Procurement Self Service - Requisitioning.

Coaches are all around you, it could even be you. Have you considered peer coaching? 

Summary - This course is designed to provide employees with an overview of some of the key decisions to consider with their pensions. This will include understanding the valuable tax relief opportunities available, the limits applied to obtain tax relief and the consequences of exceeding the limits, including actions to consider with their pensions.

This Performance Appraisal eLearning module, is designed to guide you as an employee through the process. After completing the module, you'll be able to successfully prepare for your appraisal meeting and make a full contribution to proceedings.


This module is for those managers tasked with carrying out performance appraisals. After completing the module you will be able to plan, prepare and carry out a successful and effective appraisal meeting with your staff. 

This module uses video clips of performance appraisal scenarios to illustrate the performance appraisal interview process - why it is done, how the interview should be conducted, and some of the common issues that can arise. 

Personal resilience is an important quality for helping you to adapt and develop effective coping strategies to stressful working conditions and improve wellbeing. This module is designed to help you to think about and develop your own resilience.

After completing this eLearning module, you will be able to:

  • Understand personal safety
  • Be aware of personal safety whilst travelling to work
  • Develop your own personal safety strategies based on best practice
  • Identify who may be at risk and why
  • Reduce your own and your colleagues' potential for becoming a victim of violence and aggression

Attending a phone or video conference call is just like attending any other meeting, but there are additional challenges you may face as both an attendee or a facilitator.

This eLearning module looks at physical abuse in children.  It will explore the causes and types of physical abuse, how these relate to the children you work with, and the action you and other agencies need to take.

Summary: To encourage a positive and realistic approach to a financially secure retirement and help delegates make informed choices about their retirement.

Suitability: For everyone who is eligible to receive benefits from their occupational pension scheme, even if not intending to retire at that point, or if taking early or flexible retirement.


Understanding the political dynamics of local government and the efficacy of political leadership can be a challenge for staff to grasp. This workshop is a chance for those who are new to working in a political environment to understand respective roles. It is also a chance for more experienced officers to reflect on their experiences and add to their toolkit of approaches and skills.

Facilitated by Darren Canning, People Services Transformation Projects Advisor


Welcome to this two-part training on presentation skills. We recommend you complete both modules.

This module is part of the mandatory learning for all employees for 2023.

Prevent is the UK government strategy aimed at reducing or eliminating the risk of individuals becoming involved in terrorism.

This Home Office produced module offers an introduction to the Prevent duty, and explains how it aims to safeguard vulnerable people from being radicalised to supporting terrorism or becoming terrorists themselves.

The resources in this pathway will help you to develop your skills, knowledge, and confidence when trying to solve problems and will introduce you to some problem solving strategies and techniques.

The Process Incoming Payments LITE eLearning course enables service/business areas to post their income onto the accounting ledger in real time.



All our supporting material for the Procure to Pay Approvals course can be found here.


All our supporting material for the Procurement course can be found here.

A recording of a training session delivered in December 2022 that gives a basic outline of the Public Sector Procurement Process including changes to BCC's Procurement and Contract Governance Rules (PCGR) and insight into best practice within procurement.

Welcome to this digital learning on Procurement at Birmingham City Council.

If you are responsible for buying goods and services, then it is essential you understand the procurement process and procedures.


This eLearning module introduces you to the key areas of data protection.

Change and transition is something that we all go through whether personally or professionally. Sometimes, people need the support of their managers to go through a period of transition and the resources in this pathway will help managers to develop their skills in order to be able to offer support to their team.

Psychological Safety is key to creating happy and productive workplaces in which employees feel engaged and motivated. The online resources available in this pathway for managers and leaders will explain more about psychological safety and help you to foster a psychologically safe environment with your teams.

This module provides advice and practical examples of questioning techniques, which can be used for recruitment interviews as well as other situations.

This module aims to raise awareness about radicalisation and the Prevent Strategy. It looks at how radicalisation occurs and how it can be detected, prevented and responded to.


This module aims to raise your awareness of migrants including Asylum Seekers and Refugees.

Attend this workshop to learn how to be an effective mentor. This interactive session will provide you with essential skills and practical tools to power you into your mentoring journey.

This module is designed to help you better understand the role records management has to play in your day to day work. It will look at what records management is, why records management is important and your role and responsibilities for managing records.

Summary: To give individuals greater confidence in addressing financial issues when faced with redundancy or leaving service early.

Suitability: For those who are leaving on redundancy terms and wish to seek further employment.

This is a dedicated page to help you access all the information you need on new mandatory spending control processes, finance and HR matters. You will also find answers to your questions, which will be updated regularly.

The importance of respect in the workplace is something that must be understood by employees at every level of seniority. Respect at work is a vital part of establishing a healthy working environment. Mutual respect in the workplace lets all employees know that they are valued for their achievements, abilities and qualities.


This eLearning module will enable you to define risk as either a threat or an opportunity. We'll show you that everyone in an organisation is responsible for risk management (though roles and responsibilities may vary).

This virtual workshop, delivered by NACRO, is ideal for anyone involved in making or overseeing recruitment or retention decisions.


This module outlines the context for our approach to safer staffing and the steps that we are taking to meet these aims.

This module uses examples from the fictional local authority of Wickstafford County Council to help contextualise the challenges facing council staff.


All our supporting material for the Sales Order Contracts course can be found here.

All our supporting material for the Sales Order Processor course can be found here.

These resources will give you some pointers for how you can be more honest with yourself and others, build stronger relationships and even open up new opportunities.

This module will introduce you to the subject of self-neglect and how to identify the signs that someone might be at risk.

Setting goals can be an exciting process as you look ahead at what you want to achieve. Setting goals gives you direction, motivation and confidence. Learn about SMART goals and how to set yourself up for success with this bundle of resources.


This eLearning module has been designed to enable you to make effective decisions to solve complex workplace problems.

This Staff Consultation 2024 page is a dedicated information area for staff who are directly impacted by the proposal changes. You will find information here that you can refer to during the consultation on the changes.

 

By completing this module, you will find out how to build a strategy team and work together to create a strategic plan. You’ll learn how to turn a plan into action, identify critical success factors, as well as how to measure the plan’s ongoing success.

This eLearning module is designed to give you an overview of stress awareness at work. 

We'll explain why stress occurs and how it can manifest itself physically and psychologically, and offer practical hints and tips on how to cope with the ever-increasing demands of the modern workplace.  

This module examines what it means to be a supervisor, and offers some fast-track methods for achieving excellence.

After completing this module you will be able to involve your team right from the start, setting challenging goals, supporting and motivating them. We'll also demonstrate how to review the effectiveness of your team.

Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and how to cope with it.

Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare your team members for change and support them through the change process.

Change and transition are something that we will all go through in our lives, both personally and professionally. At times, we might need some extra help to get us through a period of transition and the resources available in this pathway will provide that. 

They will enable you to embrace change, become more resilient, be more self-aware and develop your confidence to cope with the transitions we face in our lives

This module will help you understand the importance of customer relations in the workplace and offer guidance on how to build and maintain positive customer relationships. 

Successful team building in the workplace has more to do with making a success of the team you have been given, rather than building an ideal team from scratch. There are certain core principles of team building that will help you get the best out of any team that you find yourself managing.


The resources in this pathway will provide you with ideas and help you develop your skills, knowledge and confidence and work as part of a team. You will learn about the importance of teams in the workplace, some insights into teams, and some tips on how to develop your teamworking skills. 

This eLearning module delves into some of the core issues and benefits surrounding technology and change. It covers how Information and Communication Technology (ICT) is impacting our communities, the workplace and us as individuals.


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Support to complete the Annual Return

This eLearning module for frontline workers has been developed by Warwickshire County Council and Learning Pool with original content supplied by members of the Coventry, Solihull and Warwickshire Armed Forces Covenant Partnership.

It explains the commitment of the Armed Forces Covenant and how it can be honoured and implemented in the Community. It will help you understand and apply the principles of the Covenant at a local level. It also provides sources of further information and support.

Empathy is an awareness of the feelings and emotions of other people and is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with colleagues and customers. Empathy is a soft skill that can be developed and the online resources in this pathway will help you to do that.


An additional avenue for self development. Browse courses, find learning material and get invested in your future! 

This training is aimed at Information Asset Owners and will provide them with the necessary guidance on fulfilling the role of Information Asset Owner (IAO).

This 20-minute Core Skills module will help you get to grips with unconscious bias so that you can identify, acknowledge and challenge it in your workplace.

The module is designed for people in any sector who require a general understanding of autism and the support autistic people may need. 


GDPR helps us take control of our personal data like never before. In this module, we'll learn what it means for us and the organisations we interact with.

The online resources in this pathway for leaders and managers will provide you with ideas and help you develop your understanding, knowledge and confidence around organisational culture.

From finding out what is meant by organisational culture, the importance of it and how it can be measured to the impact and influence on leadership style and organisational structure and culture change, these resources will help.


The purpose of this module is to illustrate the key aspects of the middle management role and help you in planning your professional advancement. 


This eLearning module will enable you to identify the basics of good teamwork, which in turn will allow you to improve your team's performance.

There will be a focus on new techniques which will enable you to establish a team purpose, build team spirit, improve team performance and assess your own performance as a leader.


One of the Council’s behavioural values is ‘Value our Information’ and this practical workshop will help anyone who handles information and needs to share and protect it. It covers how to keep information safe when you’re working away from the office, as well as the consequences of not protecting data and systems.


This module highlights the expectations of audiences with regard to the presentation, content and style of different types of documents.

Access to the Council's dedicated Intranet pages where you can view our full learning and development offer. 

The Your Financial Wellbeing course is designed to educate and support people of any age to take control of their finances, taking action to improve their circumstances by exploring 4 steps of a financial journey:

  1. Understanding your income and expenditure to gain a true reflection of your financial situation
  2. Understanding the difference between GOOD debt and BAD debt and the impact on your credit score
  3. Understanding savings vehicles to efficiently achieve financial goals
  4. Retirement and your pension

This course will help you take control of your finances and make educated decisions about your financial future.