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Welcome to the Employees Guide to reporting Accidents,Incidents and Near Misses. This will support the employee in fulfilling the requirement to report Accident,Incidents and Near Misses that occur while at work.

Microsoft Support offer a wide range of videos and reading material on all of your Office Apps.  Click into this course to see more about how Microsoft can support you.




The Birmingham Adult Education service offer free; Maths, English and Digital skills sessions from Entry Level to Level 2.  Please click for more information.

The Skills Health Check is a set of quizzes and activities designed to help you explore your skills, interests and motivations.  By working through the Skills Health Check can help you decide what kind of jobs might be right for you and outline what skills you may wish to develop.  You'll be able to download your report once you've completed at least one assessment.

The Skills Health Check will take approximately 3 hours to fully complete, each section should take about 10-15 mins to do.  However, you can create an account and go back to it over as many days as you like and take as long as you like to complete all activities and quizzes.

This eLearning module will explore who our customers are; good customer service; why customer service is important to the council; the benefits to you, customers and the council of providing good customer service; how customers access council services; why customer service is integral to the way we communicate.

A further two modules on Customer Service are also available for you to access:

  • Customer Service Suite: Part 2 - Standards
  • Customer Service Suite: Part 3 - Communication

This module will provide you with the facts about autism, including the impact that it can have on individuals. We'll look at the key characteristics of the condition and how you can interact with people with autism.

The Process Incoming Payments LITE eLearning course enables service/business areas to post their income onto the accounting ledger in real time.



This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 

Following on from the success of the first Allyship workshop held on Monday 2nd November 2020, we will be holding a repeat of this workshop for all those who were not able to attend and for those who would like to find out more about becoming an Ally.

This is a workshop for those who want to understanding more about some of the challenges that our Black African and Caribbean colleagues face on a day to day basis. Our aim is to educate, share experiences and provide you with tools and techniques to challenge unacceptable behaviour.


An act of kindness doesn't have to be a big, expensive gesture. Even the smallest acts can have a great impact. What will you do to remember kindness today?


Disconnected - working with alcohol and drug misuse sets out a successful approach to working with customers who misuse alcohol or use drugs (be them legal, illegal or otherwise), ensuring that customers are supported and challenged appropriately to make positive life choices.

 


In December 2019, the council’s senior leadership team agreed a set of mandatory elearning modules that all employees must complete.

The aim of the mandatory modules is to help you understand and support the council’s culture and priorities.

Managers are expected to set an example, and fully support their employees to complete all mandatory modules by the deadline of end of March 2020.

The modules are short, and will take a maximum of 30 to 40 minutes each to complete.

Once you have completed the modules, you will not have to repeat most of them for a further two years.

One of the Council’s behavioural values is ‘Value our Information’ and this practical workshop will help anyone who handles information and needs to share and protect it. It covers how to keep information safe when you’re working away from the office, as well as the consequences of not protecting data and systems.


The BCC corporate induction is made up of 5 parts. This is Part 4, a virtual Instructor led workshop which is a must for any new starter and which compliments the other 4 parts. 

This course is ideal for anyone involved in making or overseeing recruitment or retention decisions.


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Put the Customer at the Centre of our Work’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 

This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Think Ahead’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. Some bundles also include a workshop that, if you choose to attend, you will need to book onto. Please note, there may be a requirement to complete certain other resources within the bundle prior to attending the workshop.


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Think Ahead’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Treat People Equally and Respect Differences’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Treat People Equally and Respect Differences’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. Some bundles also include a workshop that, if you choose to attend, you will need to book onto. Please note, there may be a requirement to complete certain other resources within the bundle prior to attending the workshop.


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. This bundle also includes a workshop that, if you choose to attend, you will need to book onto. 


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Trust and Empower Members and Staff’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway.


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Value Our Information’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway. 


This is a ‘Pick and Mix’ bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Work as Partners’.

Following a professional discussion and/or completion of a self-assessment, you may have identified areas where you lack confidence, have gaps in your knowledge and/or skills or areas that may require further development. This Pick and Mix option provides you with a bundle of resources to help you bridge those gaps and develop your confidence and may include eLearning, videos, microlearning, reading material and a variety of other resources. You can choose to complete any part of this pathway.


This is core bundle 2 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.


This is core bundle 6 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.


This is core bundle 7 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.


This module looks in detail at equality impact assessments, including why they are important and how to carry out an effective assessment.


This popular Acas workshop looks at how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.


The Modern Workplace Hub provides user guides and best practice guidelines to help you get the most from the Modern Workplace.

Here you will find a schedule of live, interactive webinar-style training events covering a range of Office 365 and other IT related topics, all designed to introduce you to new technologies and how they can support and enhance your work-life, particularly when working remotely.

You'll also find contact details for additional technical support.



By the end of this module you will understand the requirements of the Regulation of Investigatory Powers Act 2000 and how it applies to your work.


This is the second module in the 'Senior Management Suite' developed by 'Commercial Gov'.

A commercial opportunity is limited by the organisational environment in which it operates. In this module we explore how the corporate centre can add value to its commercial initiatives and minimise where it might destroy value and reduce the outcomes achieved.


This is the first module in the 'Senior Management Suite' developed by 'Commercial Gov'.

It is vital for senior managers to evaluate commercial ideas and existing initiatives against each other in order to make resource and financial investment decisions. A commercial framework enables you to do just that as well as ensuring managers of these initiatives are thinking about the right things and performing against the right measures. In this module a commercial framework, with downloadable temple, will be introduced with case studies of successful implementation.


One of the most challenging parts of managing performance is initiating conversations around sensitive topics.

This full day event will give you practical and effective techniques to confidently conduct and manage difficult conversations with staff.

This is a mandatory bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Value our Information'.

Here you will have access to a bundle of resources that you should complete.

This is a ‘Mandatory' bundle for the BCC Future Leader Programme and relates to the BCC behaviour of ‘Put the Customer at the Centre of our Work’.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources.


This is core bundle 11 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.


This is core bundle 10 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.


This is core bundle 12 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including a workshop that you need to book onto.


This is core bundle 3 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.


This is core bundle 5 of the BCC Future Leader Programme.

This bundle is made up of 2 workshops, each of which you will need to book onto.


This is core bundle 8 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including 2 workshops that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshops until you have completed the pre-course resources.

This is core bundle 9 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto.


This is module 3 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Getting the price right is really important, but how can we do that if we don’t really understand our costs, customer expectations and competitor pricing? In this module we look at an effective process for understanding our costs and pricing right. This module includes our ('Commercial Gov')awarding winning pricing process available with a downloadable template.


This is module 5 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Marketing is often a new skill for the public sector. In this module we explore how to develop a strong marketing plan that works learners through: the current situation, the objectives, the strategy, tactics, actions and control mechanisms.



This module is designed to give you an understanding of fire including its prevention (to stop it happening in the first instance) and the action to take in the event of the fire.


This module should be completed by all employees (including Managers). The module is designed to ensure that health and safety is managed within the workplace and that staff are trained and understand their health and safety responsibilities.  Once complete you should have an understanding of:

  • The benefits of working safely
  • Your responsibilities
  • Hazard and risk
  • Common office hazards

This module will help you understand the importance of customer relations in the workplace and offer guidance on how to build and maintain positive customer relationships. 

This is module 2 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

Understanding the market; customers and competitors, is vital for commercial success. In this module we look at practical tools and techniques for market analysis. This helps to evaluate how good an opportunity is and how to best position ourselves in the market to meet our objectives.


Birmingham City Council is offering advice on health and wellbeing to employees during the outbreak of COVID-19 (coronavirus), especially around mental and psychological wellbeing, social wellbeing, and physical wellbeing. You may find that some or all this advice may be relevant to you, so please take onboard this information to protect your health, safety and wellbeing.

We understand that the fear of infection and feeling isolated, along with concerns about financial security and the health and wellbeing of loved ones, are just some of the knock-on effects from the pandemic are likely to increase employees the pressure and stress employees are under before, during and after any pandemic.

It is important for all employees to support each other and to do the best for our citizens to enable the Council to continue to deliver as many of the key services as possible. The ongoing commitment and support of fit and well employees to maintain these services during this time is essential.

This course is for DBS ID Checkers whose role is to use E-bulk to validate online application forms for candidates/employees.  DBS certificates help the Council to recruit safely.


This Performance Appraisal eLearning module, is designed to guide you as an employee through the process. After completing the module, you'll be able to successfully prepare for your appraisal meeting and make a full contribution to proceedings.


This is core bundle 4 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including 2 workshops that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshops until you have completed the pre-course resources.


This is module 4 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

In this module we explore some of the most important marketing tips and tricks. This module will help you turn your good ideas into a process that wins customers and generates income. Enough with the theory – what really works and how to do it!


Periods of uncertainty can have a huge impact on us. Sometimes the effects of this uncertainty are obvious, but sometimes they can disguise themselves in unexpected ways. This module helps people to spot the signs that they’re struggling to deal with uncertainty and find healthy ways to reframe their mindset.

There's always a good reason for workplace change, but the uncertainty it brings can make it scary. In this module, learn how to lead your team sensitively and successfully through change at work.



Effective management starts with the right way of thinking. In this module, we explore how management differs from leadership, and how this influences your focus as a manager.


Neurodiversity is just another way in which we're all different, but there are a few key things for a manager to know about providing support. We'll go through them here.


We spend a huge portion of our life online. From work emails and online banking, to iCloud and social media. Smart technology has even managed to invade every corner of our home lives too. (Hi Alexa!) Pretty convenient. But as technology advances, so too do cybersecurity threats. But fear not, there are lots of practical steps you can apply to make sure you and your organisation are protected and well versed when it comes to infection control.


When you become a manager, it stops being just about you. Whether you’re brand new to management or a seasoned veteran, here are some practical tips for always having your team’s back.


This module is part of the suite of mandatory learning for all employees for 2022.

Prevent is the UK government strategy aimed at reducing or eliminating the risk of individuals becoming involved in terrorism.

This Home Office produced module offers an introduction to the Prevent duty and explains how it aims to safeguard vulnerable people from being radicalised to supporting terrorism or becoming terrorists themselves.

"If bad guys take over your computer, you’re at risk of financial or personal loss. The overall consequences can be even worse, and simple steps can be taken to avoid them.

Learning about viruses and malware is learning to know your enemy. It’s time to protect the tech."


This module is part of the suite of mandatory learning for all employees for 2022.

Completing this module will help you to understand stress. You’ll look at what stress is and how to recognise and manage it.

This eLearning module aims to make recruiting managers aware of how to engage (recruit) and manage interims and consultants.

It is essential that all grade 6 & 7 BCC Managers and JNC Officers and any other recruiting manager who engages interims and consultants completes this module.


The aim of this workshop is to equip BCC employees with the ability to deal appropriately with challenging conversations in the work place.


As part of the New Ways of Working Programme, two ‘Managing Remotely’ workshops have been developed to assist all managers, regardless of experience, to ensure they are managing, operating and supporting employees to deliver services in a consistent way. Both workshops 1 and 2 should be attended. 


Birmingham City Council is continuing its journey of change and financial challenges. Our workforce is our greatest asset as well as being one of the largest areas of expenditure that we have control over.

As a council we have a purpose, and we will only be able to achieve our purpose if we have a strong understanding of our existing and future workforce requirements.

Effective workforce planning helps prevent staff shortages, and ensures our employees have the necessary skills to deliver the high quality services that our customers expect and deserve.


Corporate governance: business jargon or crucial concept? In this module, we discuss why corporate governance is important to all of us, and how you can get involved too.


Emails remain one of the most common forms of communication at work. In this module, we explain when to send an email, how to write the perfect message and how to make best use of your inbox.


Ever heard of Phishing? We’re not talking about an angler baiting their rod and casting to see what they can hook. Oh, hang on. We sort of are. Phishing is a type of cyber attack that criminals might use to get something from you. Personal information, money directly or something else entirely. They lure you in and hope you bite. Alright, it’s a lazy analogy, but it’s an appropriate one. Phishing techniques are becoming more sophisticated, and if you don’t know how to protect yourself, you too could become another victim of this fast-growing weapon in a cybercriminal’s armoury.


If somebody has access to even a small amount of your data they can use this to guess passwords to more important websites, like bank accounts. So, whether you are a casual social media user or the owner of a successful website, equipping yourself with knowledge on strong passwords and their uses will allow you to prevent your information from being targeted. This course will teach you what to look out for and how to protect yourself.


Intelligence isn't just about IQ. Take this module to learn more about emotional intelligence and how it can help you deal with customers.


The purpose of this module is to help you manage customer relations in your organisation. We'll identify the most important factors in ensuring customer satisfaction, using practical techniques and real-world case studies.

The purpose of this module is to illustrate the key aspects of the middle management role and help you in planning your professional advancement. 


These eLearning modules are essential for managers to complete every 3 years and they explain the recruitment and selection processes at BCC.

There are two modules available. The first will explore the pre-recruitment and shortlisting stages and the second will explore the Interview stage.

Any employee required to be a member of an interview panel must have completed both of the BCC Recruitment & Selection eLearning modules as well as the Unconscious Bias, The Equality Act 2010 and Equality in the Workplace modules.

This eLearning module has been designed to help you recognise the signs of potential fraud and understand the steps that you need to take to ensure it is managed, investigated, and dealt with appropriately.  


This eLearning module delves into some of the core issues and benefits surrounding technology and change. It covers how Information and Communication Technology (ICT) is impacting our communities, the workplace and us as individuals.


This eLearning module outlines why feedback is important and how to receive and use feedback to improve your work performance. You will also learn about the skills needed in giving feedback to others.


This eLearning module must be completed by all Managers every 3 years. 

The requirement to complete this module is in addition to the requirement for Managers to complete the 'Employee Health and Safety Awareness' module also every 3 years.

If you haven't completed the Employee module in the last 3 years, you should complete it prior to completing this module.

This module is intended to give you an understanding of the role you play in managing health and safety including assessing and controlling risk, reporting and investigating accidents and the common hazards found in the workplace and how to control them.

This is part of the suite of mandatory learning for 2022 and will take around 15 minutes to complete.

It focuses on the importance of delivering best-in-class customer service to our customers and citizens, the BCC Customer Charter and the eLearning module looks at the skills required to communicate with customers effectively either virtually, face to face, in writing or on the telephone.


This module will lead you through the important role of ethics and culture in an organisation. We’ll look at how organisational culture and ethics impacts on and influences leadership style and organisational structure.


Whether you're a team all in one office or spread across a number of different places, these tools and tricks can help you to work more productively as a team when using digital services.


Whistleblowing is serious business, so if it has to happen, it needs to be done properly. In this module, we'll learn why, when and how to blow the whistle.


An understanding of policy and politics is an increasingly important skill for managers, whether located in the private, public or voluntary sectors.

Course Summary: This workshop will help you wrap your head around the concept of thinking of yourself as a brand. Everything in this workbook is broken down into clear steps for building your brand and is full of plenty of resources that will help you continue to educate yourself.

This workshop designed and delivered by our Employee Relations experts will provide each participant a understanding of the basic legal framework surrounding fair dismissals and our own obligations at Birmingham City Council taking on board the ACAS Code of Practice. It will also give insights into the process for fair dismissals and equip participants with the skills and knowledge in relation to conducting fair hearing and dismissals with the City Council’s internal procedures. 


This module explores many ideas about both personally managing and leading organisational change.

By the completion of the course all managers will have explored how to work compassionately with staff members.

The course is a briefing for Incident Controllers.

Welcome to the Display Screen Elearning training for employees. The course is designed to make you aware of Display Screen Equipment issues in the workplace and the things you can do to ensure you are adopting best practice when using Display Screen Equipment.


In this module, we will look at the Freedom of Information Act 2000 and the rights people have to access information held by public bodies.


Welcome to this two-part training on presentation skills. We recommend you complete both modules.

Help ensure carers get the recognition and support they deserve with this eLearning module.

Unpaid/family Carers fulfil a vitally important role in society. But all too often in the past, the work that they do hasn't been recognised or valued as it should be. Our Carer Aware online training course has been designed to help change that: it provides the knowledge and understanding that is needed to identify and meet the needs of carers.


A healthy lifestyle can have many benefits in terms of your physical and mental wellbeing. In this module we will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight.

A look at how social media can be used safely and appropriately in the workplace.

Action Counters Terrorism (ACT) Awareness eLearning has been designed for all UK based companies and organisations. It provides nationally accredited, corporate Counter Terrorism guidance to help industry better understand and mitigate against current terrorist methodology.

After completing this eLearning module, you will be able to:

  • Understand personal safety
  • Be aware of personal safety whilst travelling to work
  • Develop your own personal safety strategies based on best practice
  • Identify who may be at risk and why
  • Reduce your own and your colleagues' potential for becoming a victim of violence and aggression

All our supporting material for the Petty Cash & Imprest course can be found here.

All our supporting material for the Sales Order Contracts course can be found here.

All our supporting material for the Sales Order Processor course can be found here.

All our supporting material for the Worklists for Requisitioners course can be found here.

All our supporting material for the Procure to Pay Approvals course can be found here.


All relationships are built on the same traits: trust, understanding and connection. None of these are possible without rapport. So how do you build rapport in your professional relationships?

All our supporting material for the Procurement course can be found here.

Attending a phone or video conference call is just like attending any other meeting, but there are additional challenges you may face as both an attendee or a facilitator.

Big or small, expected or not, change can be scary and many of us don't react very well to it. In this module, learn the skills and techniques you need to respond better when change comes.

Bribes aren't common in the UK, but they are dangerous and they could come from anywhere. In this module we'll learn how to spot bribery and what to do if you find it.

Bullying and harassment are never okay. 

In this module we explain when these behaviours break the law, and how to deal with them when they happen.

By completing this module, you will find out how to build a strategy team and work together to create a strategic plan. You’ll learn how to turn a plan into action, identify critical success factors, as well as how to measure the plan’s ongoing success.

By completing this short eLearning module, you will learn more about loan sharks, what they are, how to spot one and how to report one. 

Child Sexual Exploitation (CSE) is a form of child sexual abuse. This eLearning module aims to explain what is meant by Child Sexual Exploitation (CSE); show you how to spot the signs that CSE may be taking place; enable you to recognise when a young person is being groomed; explain how the risk of CSE is assessed; inform you of what agencies and practitioners do if a child is the victim of CSE; guide you through the support practitioners will offer to victims of CSE.

Coaches are all around you, it could even be you. Have you considered peer coaching? 

Complaints handling is often top of the agenda when it comes to customer service training. In this module, we'll equip you with the understanding and skills to deal with complaints effectively

Completing this eLearning module is a key step in ensuring that Birmingham City Council stays compliant with GDPR and the Data Protection Act.  It is important that all employees focus on how we use and protect data within Birmingham City Council and that we keep the data of our service users secure.

Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare your team members for change and support them through the change process.

Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and how to cope with it.

Corporate social responsibility is more than just token actions. It's a whole new way of thinking. This module explains what corporate social responsibility is and why it matters.

Effective factual record keeping is an important aspect of our role, and it is a fundamental part of how we interact with colleagues and service users. Well-kept data can protect you in instances where the legal defence of your actions is required and also support you if you need to use data to secure legal convictions. Documentation also ensures a matter of professionalisation and proof of the improvement of practices. This course highlights the importance of records and how easily they can be attacked or discredited.


Email has changed the way that we do business, but lately we've been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email stress and offers practical advice to help you use email more effectively. 

Everyone in your team is different, but you succeed and fail together. In this module, we'll learn how to manage your team members so they can flourish both together and as individuals.

Find off-the-job training supporting documents.

GDPR helps us take control of our personal data like never before. In this module, we'll learn what it means for us and the organisations we interact with.

Good leadership starts with building a trust culture in your team. 

Here are some resources to help you to develop a more confident you! Anyone can become more confident, they just need to believe that they can.

Here you can find out everything you need to know about joining our apprenticeship offer here at Birmingham city council.

You can see why you should do an apprenticeship

the 20% off the job explained

find resources about the courses on offer

etc

Here, we take a look at different communication barriers and how to overcome them.

How do we make sure that organisations behave ethically? It's a big question, but we'll break it down in this module and work out your role when it comes to business ethics.

In an ever-changing workplace leaders, managers, teams and individuals face new and ever increasingly difficult challenges. ‘Stress’, ‘pressure’, ’failure’ and ‘setbacks’ at work frequently have a significant impact on future success and well-being.

In December 2019, the council’s senior leadership team agreed a set of mandatory elearning modules that all employees must complete.

The aim of the mandatory modules is to help you understand and support the council’s culture and priorities.

Managers are expected to set an example, and fully support their employees to complete all mandatory modules by the deadline of end of March 2020.

The modules are short, and will take a maximum of 30 to 40 minutes each to complete.

Once you have completed the modules, you will not have to repeat most of them for a further two years.

In this module about County Lines, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.

In this module you will learn what mentoring is and the benefits it can bring. You will also learn how to get the best out of a mentoring relationship including how to start and structure it and how to bring it to a close when the time comes.

Increasing numbers of businesses are using Lean Thinking to provide a competitive advantage in todays increasingly fierce market. This course will provide thinkers and leaders with a solid introduction to what Lean is about and why it will benefit an organisation to embrace it.

Integrity is about sticking to your principles. Doing what’s right, even if it means taking the more difficult path or acting against your own interests. Leaders with integrity genuinely care about the people they lead and want the best for them. People trust them, and feel safe being led by them. So how can you bring integrity to your role?

It's frustrating when communication breaks down. And it's often listening (or a lack of it) that's to blame. So how can you really listen and help others to feel seen and heard?

It's not always clear exactly what discrimination looks like. 

This module explains the main forms discrimination comes in and what to do if you see it happening.

Managing time is so important to us as individuals and as an organisation. By working through this course you will be able to:

  • Determine the need to balance both urgency and importance in your workload.
  • Prioritise and organise your workload more confidently.
  • Recognise productive and unproductive work behaviours.
  • Identify your own personal style when managing different interruptions - paper, people and emails.
  • Positively promote good time management working practices and their benefit to your personal organisation.

This course should take approx 30 minutes to complete.

Money laundering helps criminals get away with their crimes, so it needs to be stopped. In this module, we'll learn how to spot money laundering, and how to respond if you come across it.

Not everything in life is certain, and changes both big and small, are inevitable. A life transition is usually a life changing event that causes us to re-examine our present realities.

This module aims to support your health and wellbeing and should help you cope with any life transitions that you or someone you know may be going through.

Our half-day course designed and delivered by our Employee Relations experts will give participants the opportunity to understand when an investigation is necessary and what the key roles are, and the necessary principles to conducts investigations fairly and effectively. By the end of the session, participants will be able to prepare questions for investigation interviews, deal with unforeseen issues not contained in HR policies, understand the need for good note taking and record keeping, and be able to carry out actions post investigations.

Our healthiest relationships are the ones with a good balance, so how do we build trust and value using our emotional bank accounts?

Personal resilience is an important quality for helping you to adapt and develop effective coping strategies to stressful working conditions and improve wellbeing. This module is designed to help you to think about and develop your own resilience.

Setting goals gives you direction, motivation and confidence. Take 2 minutes to learn all about SMART goals and how to set yourself up for success.

Struggling to find what you're looking for when you're researching online? Are your searches bringing back millions of results? Well, this is the module for you!

Summary: To give individuals greater confidence in addressing financial issues when faced with redundancy or leaving service early.

Suitability: For those who are leaving on redundancy terms and wish to seek further employment.

The aim of this workshop is to equip BCC employees with the skills to work collaboratively with others in the workplace.

The aim of this eLearning module is to highlight the difference between good and poor data and to look at different roles and responsibilities regarding data quality and procedures.

The aim of this module is to develop knowledge and understanding of effective leadership, so that you obtain an understanding of your own ability to fulfil key responsibilities of the leadership role. 

The aim of this module is to help you manage sickness absence consistently and fairly. It covers what to do when an employee is unable to attend work, the different stages of the Sickness Absence policy and procedure, Occupational Health referrals and what to do when an employee returns to work.

The aim of this module is to help managers to practically apply the BCC Disciplinary policy. To do this, a manager will need to be able to identify employee misconduct and recognise the part that they will play when following the different stages of the policy so that issues are addressed and dealt with consistently and fairly.

The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for writing assignments, making notes, referencing, researching and other study skills. 

The BCC corporate induction is made up of 5 parts. This is Part 5, an eLearning module that all new employees should complete and which compliments the other 4 parts. 

The Business Intelligence (BI) reporting eLearning course goes through the basic and intermediate features of displaying and formatting any BI report.

The environment's in a scary place right now, so what can you and your organisation do to help? Find out here.

The implementation of change is a daunting process for any organisation, even if the change is anticipated. Likewise, change enforcement does not always run smoothly, and the impact is not always as positive as intended. Consequently, competent managers are needed to govern the application of changes within organisations, thus they need to be skilful, perceptive, and must possess exceptional people skills.

The ‘Agile Project Overview’ workshop will allow you with to explore the key ideas and concepts which lie within Agile. By using this understanding, you can deliver a strategic vision in order to successfully convert a business and subsequently optimise its performance.

There are a number of key documents to support you if you have already started the journey. These can be used as reference tools or as downloadable documents to share with colleagues.

There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. 

This Cyber Security module will help you protect yourself from online fraud and gives advice on what to do if you think you have been targeted. 

There are two modules about online crime, security and protection - Cyber Crime and Cyber Security. 

This is the Cyber Crime module and will explain what cyber crime is and how it occurs.


There's a lifetime of stuff to learn and unlearn when it comes to racism, but here's a starting point for educating yourself and becoming a better ally.

These modules are part of the suite of mandatory learning for all employees for 2022 and they should be completed every 2 years or within 24 months of previous completion.

Every BCC employee should complete either the level 1 module or the level 2 Safeguarding People modules dependent on their job role.

These modules will support you in your use of Oracle, the new HR, Payroll and Finance system. There are modules on: Employee Self Service, Manager Self Service, Leave and Absence, Career and Performance and Procurement Self Service - Requisitioning.

Think you know your way around the office group chat? This module will take you through the correct IM etiquette, how to improve virtual relationships, and where best to use emojis.

Think you’ve got what it takes to be a coach? Well, we agree. In business, creating a coaching culture can a huge boost to your workforce. Think about it; if you instil the desire to coach others into your employees, what happens? Well, they’ll all want to help

This 20-minute Core Skills module will help you get to grips with unconscious bias so that you can identify, acknowledge and challenge it in your workplace.

This course aims to refresh your chairing skills and ensure your meetings are well structured and productive.

Meetings serve valuable functions, from resolving issues to motivating employees, so it is important to know when to hold them and how to structure them.  

This course is run by either; Affinity Connect or Wolverhampton Council.

Summary: To encourage a positive and realistic approach to a financially secure retirement and help delegates make informed Choices about their Retirement.

Suitability: For everyone who is eligible to receive benefits from their occupational pension scheme, even if not intending to retire at that point, or if taking early or flexible retirement.

This e-learning module is a practical guide that looks at the value of recording minutes - whether the meeting is planned, with an agenda and a chairperson, or is unplanned and less structured.

This eLearning module aims to raise your awareness of modern slavery and human trafficking and to help you recognise your role in identifying and reporting concerns.

This eLearning module introduces you to the key areas of data protection.

This eLearning module is designed to give you an overview of stress awareness at work. 

We'll explain why stress occurs and how it can manifest itself physically and psychologically, and offer practical hints and tips on how to cope with the ever-increasing demands of the modern workplace.  

This eLearning module looks at physical abuse in children.  It will explore the causes and types of physical abuse, how these relate to the children you work with, and the action you and other agencies need to take.

This eLearning module looks at the signs and impacts of child sexual abuse. Understand the ways in which children can be sexually abused and what is involved when working with a sexual abuse case.

This eLearning module will enable you to define risk as either a threat or an opportunity. We'll show you that everyone in an organisation is responsible for risk management (though roles and responsibilities may vary).

This eLearning module will help you to recognise domestic abuse and help you to understand your responsibilities in safeguarding people.

This eLearning module will introduce you to Birmingham and the City Council's Vision, Priorities, Values and Behaviours. It will also explain the big changes that are taking place to help us all move forward together.

This eLearning module will provide you with an overview of why equality in the workplace is important. 

It increases awareness of equality in the workplace, outlines behavioural expectations, and offers practical help in challenging unlawful or inappropriate behaviour at work.

This eLearning module for frontline workers has been developed by Warwickshire County Council and Learning Pool with original content supplied by members of the Coventry, Solihull and Warwickshire Armed Forces Covenant Partnership.

It explains the commitment of the Armed Forces Covenant and how it can be honoured and implemented in the Community. It will help you understand and apply the principles of the Covenant at a local level. It also provides sources of further information and support.

This facilitated workshop, delivered virtually via MS Teams, will support any employee who is going through change. 

It aims to provide some time and space for reflection on your experiences, explains why change can feel challenging and aims to build your resilience and ability to embrace and grow through change. 

This half day workshop is aimed at Managers who are responsible for writing reports, business plans and business cases. You will learn have to gather compelling evidence to support the case/plan, and then structure it in a way that is coherent and gets across the intended message.

This health and wellbeing course aims to introduce you to meditation and provide you with various techniques and skills to increase your experience when meditating.

This health and wellbeing module will give you an introduction to nutrition. It will look at why we eat, the function of food, and explain the 'Eatwell plate' and its use. 

This interactive foundation workshop has been specifically designed for people who have little or no experience of supervising or managing others. It will help you to understand what management is, and what it isn’t, how to transition into becoming a manager and how to overcome some of the hurdles that may present. You will explore what strengths you are already bringing to the role, and how to leverage these, as well as identifying areas to work on and the tools to help you do this.

This is a mandatory learning module for 2022 and will take about 20 minutes to complete.  

It will help you to protect yourself from online fraud and gives advice on what to do if you think you have been targeted. 

This is a mandatory learning module for 2022 and will take around 30 minutes to complete. 

We should all have respect for the people we work with and developing a culture of respect at work is essential. This modules takes an honest look at issues relating to Equality, Diversity, Inclusion and Belonging so whatever your level of knowledge you will find some useful, practical advice to help you.

This is core bundle 1 'Interpersonal Excellence' of the Foundation to Management programme and aims to help you with managing people and building relationships.

This is core bundle 1 of the BCC Future Leader Programme.

Here you will have access to a bundle of resources including eLearning, videos, microlearning and other resources including a workshop that you need to book onto. The bundle should be followed in the appropriate order as outlined. You will not be able to attend the workshop until you have completed the pre-course eLearning modules.

This is core bundle 2 of the Foundation to Management programme. Here you will have access to a bundle of resources including self paced eLearning, microlearning and virtual instructor-led workshops.

This is core bundle 3 of the Foundation to Management programme. Here you will have access to a bundle of resources including self paced eLearning, microlearning and virtual instructor-led workshops

This is module 1 of 5 in the Commercial Development suite for Managers produced by 'Commercial Gov'.

A commercial mindset is at the heart of commercial success. In this module we look at the thinking needed to create commercial success in the public sector. What does ‘commercial’ mean? How do we apply ‘commercial thinking’ to the public sector? How do we spot commercial opportunities from the customer’s perspective?

This module aims to raise awareness about radicalisation and the Prevent Strategy. It looks at how radicalisation occurs and how it can be detected, prevented and responded to.


This module aims to raise awareness of honour based violence and in particular, forced marriage.

This module aims to raise your awareness of migrants including Asylum Seekers and Refugees.

This module aims to equip you with the skills and knowledge to prevail in business negotiation, by looking at some popular theories and models on the subject.

This module covers some key terms, why it’s important to be aware of them, and how we can create a more inclusive culture for everyone.

This module examines key terminology around the subject of climate change, explores the cost and impact of its effects and develops an understanding of the organisations involved in tackling the issue. It also identifies the obligations of public bodies and will explain how we can benefit from saving and generating our own electricity at home. 

This module examines what it means to be a supervisor, and offers some fast-track methods for achieving excellence.

After completing this module you will be able to involve your team right from the start, setting challenging goals, supporting and motivating them. We'll also demonstrate how to review the effectiveness of your team.

This module focuses on how to make our communications as effective as they can be.

This module has been designed to help you manage a team during the introduction of agile working.

There are a number of scenarios to help bring the learning to life, as well as to help you put agile working into action.

This module highlights the expectations of audiences with regard to the presentation, content and style of different types of documents.

This module is for those employees who need a greater level of understanding of Data Protection, GDPR and Information Security than is provided in the mandatory Level 1 'Protecting Information: Data Protection' eLearning module.

Completing this Level 2 module is a key step in ensuring that Birmingham City Council stays compliant with the Data Protection Act 2018 and GDPR.  

It is important that all employees focus on how we use and protect data within Birmingham City Council and that we keep the data of our service users secure.

This module is for those managers tasked with carrying out performance appraisals. After completing the module you will be able to plan, prepare and carry out a successful and effective appraisal meeting with your staff. 

This module is useful for managers who need to set objectives. It will explore the importance of setting objectives, how to set objectives, what a good objective looks like, how to write a SMART objective and the importance of reviewing and adjusting objectives throughout the year.

This module looks at a particular type of abuse which happens to girls and sometimes women that is collectively known as Female Genital Mutilation (FGM).

Disclaimer: Please be aware that some of the content may be upsetting. Keep in mind that however distressing we may find this subject matter, it is our role to raise awareness and do everything we can to prevent children from being subjected to this type of abuse.


This module provides advice and practical examples of questioning techniques, which can be used for recruitment interviews as well as other situations.

This module provides an overview of the Equality Act 2010 and the public sector equality duty.

This module should help you understand how EI can increase your self-awareness, help you work with others and improve professional performance.

This module uses video clips of performance appraisal scenarios to illustrate the performance appraisal interview process - why it is done, how the interview should be conducted, and some of the common issues that can arise. 

This module will define the concept of lone working and explore some of the legislation around the topic. We'll then look at some common risks and demonstrate how these can be avoided or mitigated.

This module will explore the basics of performance management, including the key components of the performance management cycle. In particular, we will demonstrate how to tackle poor performance and handle difficult conversations.

This module will help you to identify how emotional abuse affects children, the specific circumstances that put children at risk, and how emotional abuse impacts on all other types of abuse. 

This module will help you to recognise the signs and risk factors associated with cases of neglect. It will help you understand how to identify protective factors and examine the challenges of balancing risk.

This module will introduce you to agile working and the benefits that it can bring. 

Regardless of your role, you are advised to work through all of the sections in turn, to get a good overall understanding of agile working and to identify your specific responsibilities.

This module will introduce you to the subject of self-neglect and how to identify the signs that someone might be at risk.

This module will look at appropriate occasions on which to employ facilitation, and examine the key skills required to be an effective facilitator.    

This module will equip you with the tools that you need to create and deliver an effective presentation. 

This module looks at the causes and types of conflict that can arise in the workplace. It demonstrates best practice approaches to resolving conflicts, and shows everyday measures that can help to prevent future disharmony.

This short eLearning module will increase your understanding of the issues and challenges affecting lesbian, gay, bisexual and transsexual people in the workplace and society in general.

This training is aimed at Information Asset Owners and will provide them with the necessary guidance on fulfilling the role of Information Asset Owner (IAO).

This workshop is specifically for employees in People Services where participants will learn about DBS ID checking routes, how to perform DBS identity checks in line with DBS guidance, understand DBS eligibility, recognise the practical steps of applying for a criminal record certificate and learn about the DBS update service.

This Assertiveness Communication module will help you examine issues around assertiveness, work in a more assertive way to get your point across and find compromises more easily.

This is module three out of a suite of three modules on delivering excellent customer service. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.

This is module two out of a suite of three modules on delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service. In this module you will further explore the benefits of customer service standards for you, the organisation and the customers.

This module is designed to help you better understand the role records management has to play in your day to day work. It will look at what records management is, why records management is important and your role and responsibilities for managing records.

Through lack of knowledge and training managers may find it difficult or chose to ignore discussing the menopause with their staff. However, the legal implications of not providing employees with the necessary support and adjustments at work can be costly.

Tips and tricks for reading, writing, speaking and listening. English learning resources for students of Functional Skills in England.

To assist with written communication

Using numbers, carrying out calculations and interpreting results. Learning resources for students of Functional Skills in England.

We all need to keep our digital skills up to date, for our own personal use, to operate more effectively in our jobs and to help improve the digital skills of our learners.

We are stronger in the areas that we practise our digital skills regularly and not so confident with digital skills that we use less often.

This digital skills instructor lead workshop session will work on some of the basic digital skills you might need for your role and it will go into some level 1 details of using Outlook and Excel to support you to become more effective and efficient in the applications you are using.

We use other people's material all the time, but are we giving credit where credit's due? Find out the dos and don'ts of copyright here.

Welcome to the Introduction to Local Government module. Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources.

Welcome to the managers guide to reporting Accidents/Incidents/Near Miss. This will support managers in fulfilling the requirment to report Accident/Incidents that occur within the workplace.

Welcome to this eLearning module on coercive control. Coercive control is when a partner or family member continually behaves in a way which makes a person feel controlled, threatened, isolated or scared. People who are victims of, or are at risk of, domestic abuse are most likely to be at risk of coercive and controlling behaviour.  

You can now complete classroom training delivered by Learning Curve to gain a nationally recognised qualification in; Maths, English OR Digital Skills.  Click to find out more.


You no doubt have a lot on your plate as a leader, but most important is looking after your team. How can you help them build strong working relationships that unlock their full potential?

Welcome to the Health and Safety Awareness Elearning training for employees. The course is designed to ensure that health and safety is managed withn the workplace and that staff are trained and understand their health and safety responsibilities.


Hackers and Cybercriminals are always trying to find a way into your systems for their own personal gain. An obvious way in for them is through the front door: your emails. Malware sent as links or attachments could wreak havoc, as could phishing attacks that try to con you out of your hard-earned cash. You need to be savvy when it comes to protecting your emails. A securely set up email system is your shield from these bad guys. Using passwords, encryption and common sense, you put a metaphorical bouncer on the door and beef them up to repel attackers.
Support to complete the Annual Return